VMO Commercial Manager

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY

The VMO Commercial Manager is accountable for the commercial strategy, financial performance, and contractual governance of third‑party vendors. Reporting to the Director VMO, this role ensures that vendor engagements deliver optimal value, cost efficiency, and risk‑balanced commercial outcomes across the vendor lifecycle—from sourcing and contracting through renewals, renegotiations, and exit. Where the Performance Lead focuses on service delivery and operational outcomes, the Commercial Lead owns the commercial integrity and economic value of vendor relationships.

POSITION RESPONSIBILITIES

Commercial Strategy & Value Optimization Define and execute the commercial strategy for vendor engagements aligned to enterprise sourcing, financial, and business objectives Drive total cost of ownership (TCO) transparency across vendors, towers, and services Identify and deliver cost optimization and value‑realization opportunities (e.g., rate rationalization, volume leverage, commercial levers) Contracting & Commercial Governance Lead or oversee contract commercial structures, including pricing models, incentives, penalties, indexation, and rate cards Ensure contracts include appropriate commercial controls, flexibility, and protections to manage demand variability and market changes Partner with Legal and Procurement to support contract negotiations, renewals, and amendments Financial Management & Controls Own vendor commercial financials, including: Budget alignment and forecast accuracy Run‑rate tracking and variance management Invoice validation and commercial compliance Establish and maintain financial governance mechanisms to prevent leakage and ensure contractual adherence Risk & Compliance Management Identify and manage commercial and financial risks within vendor agreements Ensure compliance to internal policies, sourcing standards, and regulatory requirements Support vendor exit planning and transition provisions from a commercial risk perspective Stakeholder & Partner Engagement Act as the primary commercial interface with vendors at executive and commercial forums Partner closely with: Performance Lead (to align commercial outcomes to service delivery results)Procurement, Finance, Legal, and Business Owners Provide clear, data‑driven commercial insights to senior leadership Decision Rights Recommend and approve (within delegated authority) commercial terms, pricing adjustments, and contractual changes Escalate and resolve commercial disputes with vendors Influence sourcing and renewal decisions based on commercial performance and value delivery

QUALIFICATIONS DEGREE TYPE

Bachelor's Degree FIELD(S)

OF STUDY

Business, Finance, Economics, Supply Chain or related Field

EXPERIENCE

10+ years of experience in vendor management, sourcing, commercial management, or outsourcing environments Demonstrated experience managing strategic third‑party vendors within large, complex organizations Proven experience leading commercial negotiations, contract renewals, and pricing discussions Experience operating within matrixed, global organizations, partnering across Finance, Legal, Procurement, and business leadership Experience supporting technology, shared services, or enterprise delivery models preferred

COMPETENCIES & SKILLS

Strong commercial judgment and negotiation skills, with the ability to influence outcomes at senior levels Excellent analytical skills, with the ability to translate financial and contractual data into actionable insights Effective communicator with strong stakeholder management and relationship‑building capabilities Ability to operate with ambiguity, complexity, and competing priorities in a fast‑paced environment Strong organizational skills with attention to detail and follow‑through

COMPETENCIES & SKILLS

CPSM, CIPS, or equivalent procurement or sourcing certification Commercial or contract management certifications (e.g., World

CC/IACCM, CCM

) preferred

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (

NYSE:

NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We're thrilled you're here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you're in the right place! We're incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We're excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let's get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you're ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you! Norwegian Cruise Line Holdings Ltd. (

NYSE:

NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.

com/brands Norwegian Cruise Line https:

//youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc