Director of Ticketing - Loews Jersey Theatre

Director of Ticketing - Loew's Jersey Theatre Jersey City, NJ Job Details Full-time $88,000 - $100,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Qualifications Microsoft Word Vendor relationship building Revenue growth Managerial strategic planning Pricing Strategic management Microsoft Excel Financial data reconciliation Microsoft Outlook Customer retention Operations management Financial transaction processing Vendor management Phone communication Inventory management 5 years Staff scheduling Data reporting Improving operational efficiency Performance management Team development Hiring Analysis skills Financial operations management Continuous improvement Team management Accounting Vendor relationship management Theater CRM system proficiency Guest services Senior level Training Escalation handling Leadership Communication skills Pre-sales Staff development Analytics Full Job Description

POSITION OVERVIEW

The Director of Ticketing is responsible for the strategic planning, management, and continuous improvement of ticketing and box office operations for the Loew's Jersey Theatre. Reporting to the General Manager and working closely with venue leadership, programming, production, guest services, and finance, this role ensures ticket sales, distribution, access, and event-entry processes deliver a secure, efficient, and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW

Lead all ticketing operations for the theatre, including primary sales, VIP subscription management and relations, house seats, guest lists, comps, holds, and inventory controls. Develop and execute ticketing strategies to meet revenue, access, and retention goals (dynamic/paid ticketing, presales, promo codes, partner allotments).

Manage the box office team:

participate in hiring, training, scheduling, performance management, and professional development. Oversee daily box office operations (in-person, phone, and email), ensuring excellent customer service, accurate financial accounting, and timely reporting. Strong working knowledge of ticketing systems including Ticketmaster TM Host, TM1, and Archtics, utilizing these systems for timely reporting. Work closely with the theatre's programming partners (in-house and third party) in scaling, building, and posting shows and events for sale, making timely adjustments when necessary. Manage ticketing technology and CRM system's vendor relationships, configuration, integrations, reporting, and ticketing policy enforcement; lead system migrations and upgrades as needed. Coordinate with programming, marketing and PR on pricing, promotions, patron communications, data-driven audience development and VIP initiatives. Reconcile ticket revenue and settlements with Finance; maintain accurate transaction records and post-event reporting. Establish and enforce ticketing policies (refunds, exchanges, scalping/transfer policies, ADA access, and house seat management/sales) Analyze ticketing and attendance data to produce actionable insights and regular executive reporting. Participate in building and maintaining relationships with patrons, community and tour/event partners. Serve as primary point of contact for ticketing issues during events and manage escalations to preserve patron experience. Other duties as assigned

QUALIFICATIONS

5-7+ years of progressive leadership experience in ticketing and box office operations within a theatre, concert venue, performing arts center, or similar live entertainment environment, including strategic oversight, revenue management, and team leadership. Proven, hands-on experience with

Ticketmaster:

configuration, reporting, day-to-day operations, established point of contact a plus but not required Working knowledge of other ticketing/CRM platforms (Tessitura, Etix, AudienceView, Spektrix, etc.) with a focus on awareness of emerging ticketing techniques and trends. Strong revenue management, inventory control, and pricing strategy skills. Proven experience with pricing strategy, yield management, and dynamic pricing models Demonstrated ability to lead, train, and develop a team in a fast-paced, high-attendance event environment. Excellent customer service orientation with experience resolving escalations calmly and professionally. Practical knowledge of payment handling, settlement processes, reporting, and accounting reconciliation. Proficient with ADA/ticketing accessibility, ensuring requirements are met throughout the venue. Strong analytical, organizational, and written/verbal communication skills. Proficiency with Microsoft Excel, Word, Outlook, various Ticketmaster programs, and staff scheduling software. End‑to‑end oversight of ticket lifecycle: event builds, onsales, inventory control, settlements, and audits Ability to work flexible hours, including nights, weekends, and holidays, must be onsite for events.

WORKING CONDITIONS

Onsite work required at the Loew's Jersey Theatre (Jersey City, NJ) and occasional work at Prudential Center/Newark offices Must be available for nights, weekends, and holidays per event schedule. Travel up to 5% annually. Must be able to lift up to 25 lbs.

COMPENSATION AND BENEFITS

The pay range for this position at commencement of employment is expected to be between $88,000 and $100,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position will be an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria: Medical/Dental/Vision/Flexible Spending Accounts Pretax Transportation Benefit Generous Parental Leave policies 401K (with a company match after 1 year of service) Generous Paid Time Off policies 13 Paid Holidays ½ Day Summer Fridays Complimentary or Discounted Sports & Concert Tickets On Site Fitness Rooms Other League & Partner Discounts Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-DNP We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.