Director of Snowsports

Director of Snowsports at Taos Ski Valley, Inc. Director of Snowsports at Taos Ski Valley, Inc. in Taos Ski Valley, New Mexico Posted in 8 days ago.

Type:

Full-Time Job Description:

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. The Director of Snowsports School provides strategic and operational leadership for all aspects of the Ernie Blake Snowsports School at Taos Ski Valley. This includes oversight of ski and snowboard instruction programs for adults and children. This leader is responsible for ensuring the Ernie Blake Snowsports School continues to be recognized as an industry leader by delivering best-in-class instruction, innovative programming, and exceptional guest experiences. This position is responsible for delivering exceptional guest experiences, maintaining high standards of instructional quality and safety, developing staff, and ensuring the financial success of the Snowsports School. The Director will foster a culture of professionalism, accountability, innovation, and continuous improvement while supporting Taos Ski Valleys mission, vision, and values. This role is expected to continuously elevate the Ernie Blake Snowsports School through strong leadership, operational excellence, and a commitment to setting the standard for excellence in the ski industry.

Essential Job Responsibilities:

Lead all operational, strategic, and sales functions of the Adult and Childrens Snowsports SchoolRecruit, hire, onboard, train, mentor, and retain Snowsports leadership, instructors, and support staffBuild and maintain an inspiring, professional, and high-performing work environment that promotes employee engagement, accountability, retention, and continuous improvementProvide feedback, evaluations, coaching, and mentorship to managers, ensuring the embodiment of Taos Ski Valleys Leadership BehaviorsMaintain high standards of instructional quality and ongoing staff developmentEstablish, maintain, and continuously improve service standards across all Snowsports programs and guest touchpoints to ensure exceptional guest experience across all Snowsports offeringsOversee Snowsports experience strategy and program mix to drive guest retention, participation, and revenue growthDrive personalized guest experiences with higher-end offeringsDevelop and implement video instruction into lesson offeringsDrive program innovation and identify opportunities for growth, efficiency, and enhanced guest satisfactionWork with the Technical Director to create and implement an overall training strategy and goals for instructorsOversee all Snowsports School programming, including, but not limited to, adult group lessons, childrens group lessons, private lessons, guiding services, ski weeks, specialty programs, adaptive programs, school groups, and local programsOversee specialty ski races and events related to Snowsports programmingOversee Snowsports Sales TeamOversee Childrens ski/snowboard rental operations and collaborate with Taos Sports rental department for compliance and higher level trainings when appropriateWork directly with managers and supervisors to manage daily operational planning, including staffing, scheduling, lesson capacity, and resource allocationDevelop and manage annual operating budgets, labor plans, and revenue goalsMonitor and analyze business performance, including revenue, labor costs, productivity, pricing, and program participationMaintain a visible and approachable presence with guests, instructors, and staff to support strong relationships and operational excellenceResolve escalated guest and employee concerns professionally and effectivelyPartner with Marketing, Central Reservations, Rentals, Lift Operations, Grooming, Ticketing, Ski Patrol, and other departments to support seamless guest experiencesEnsure compliance with company policies, safety practices, and legal guidelines, applying leadership behaviors to uphold the highest standardsLead off-season planning, including hiring, training, product development, budgeting, strategic planning, and summer programming as applicableMaintain awareness of industry trends, best practices, and emerging innovations to ensure Taos remains a leader in Snowsports instructionApprove managers work hours and time-off requestsReliable attendance on all scheduled workdaysOther duties as assigned

Personal Skills:

Strong leadership presence with the ability to inspire, motivate, and develop teamsExcellent communication and interpersonal skillsStrong problem-solving, conflict resolution, and decision-making skillsStrong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and ValuesProvides a guest experience that exceeds the guests expectationsAbility to accept criticism and opportunities gracefully and humbly for growthAbility to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environmentStrong business acumen and ability to think strategically while executing operationallyDemonstrates professionalism, accountability, and adaptability

Qualifications/Knowledge:

Bachelors degree preferred in Business, Hospitality, Recreation, Education, or related field

PSIA-AASI

Level III certification or equivalent strongly preferredTrainer Accreditation or Examiner Status preferred7+ years of experience in Snowsports, Ski School, or mountain operations leadership3+ years of management experience leading large teams preferredExperience in developing strategic and business plansStrong knowledge of ski and snowboard instruction methodologiesStrong financial leadership experience managing budgets, labor, and operational performanceStrong computer skills, including Microsoft Office Suite and scheduling/reservation systemsAbility to work a flexible schedule, including weekends, holidays, and evenings

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holidays and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Ability to stand and walk for extended periods Ability to sit and work on a computer for extended periods Ability to ski and/or snowboard at an advanced level and safely navigate mountain terrain Ability to lift and carry up to 25 poundsAbility to work outdoors in winter mountain conditions for extended periodsAbility to bend, climb, stoop, kneel, and navigate uneven terrainAbility to communicate effectively in person, by phone, radio, and email

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.