Service Production Manager World Kia Joliet
- 2.5 Joliet, IL Job Details Full-time $65,000
- $70,000 a year 17 hours ago Benefits Paid holidays Dental insurance 401(k) Vision insurance 401(k) matching Opportunities for advancement Retirement plan Qualifications Customer communication Auto service management Attention to detail Production planning Process management Dealership experience Full Job Description Service Production Manager World Kia Joliet
Joliet, IL Salary:
$65,000- 70,000 per year World Kia Joliet, one of the highest-volume Kia dealerships in the Midwest, is seeking a highly organized, process-driven Service Production Manager to manage the daily flow of vehicles through our service department.
This is not a traditional Service Manager position. The focus is shop production, workflow, communication, and accountability. This person will work closely with advisors, technicians, parts, dispatch, and management to ensure every repair moves efficiently from write-up through delivery. The ideal candidate is highly visible, follows up consistently, understands the importance of customer promise times, and is comfortable holding the team accountable in a fast-paced environment. Key Responsibilities Manage the daily production flow of the service department. Coordinate technician workload and assist with dispatching to maximize productivity. Monitor all open repair orders and address stalled repairs, parts delays, approval delays, and communication issues. Inspect advisor route sheets to ensure repairs are progressing and promised completion times are met. Follow up on vehicles approaching or exceeding promised delivery times. Monitor the completion, quality, and timeliness of Video MPIs. Ensure technicians complete Video MPIs and advisors review, present, and communicate recommendations to customers. Maintain a visible presence on the service drive, shop floor, and customer waiting-room floor. Stay aware of waiting customers, vehicle status, and delays, and ensure customers receive timely updates. Lead daily production meetings and maintain accountability for repair progress. Improve communication between advisors, technicians, parts, dispatch, management, and customers. Ensure every vehicle has a clear status, next step, and responsible party. Use production reports, customer satisfaction results, Video MPI analytics, and communication metrics to improve performance. Identify workflow issues and implement improvements that reduce cycle time and improve the customer experience. Maintain an organized, urgent, and accountable service environment. Qualifications Automotive dealership service experience preferred. Experience in service advising, dispatch, shop production, or fixed operations is a plus. Strong organizational, leadership, communication, and problem-solving skills. Ability to manage multiple priorities in a high-volume environment. Strong attention to detail, follow-up, and sense of urgency. Comfortable holding others accountable while maintaining a positive work environment. Dealership management system and production reporting experience preferred. Ability to remain visible and engaged throughout the service drive, shop, and waiting area. What Success Looks Like Vehicles moving efficiently through the shop. Fewer stalled repairs and reduced vehicle downtime. Video MPIs completed, reviewed, and presented on time. Route sheets followed and customer promise times met. Waiting customers receiving accurate and consistent updates. Improved technician productivity and shop efficiency. Stronger communication and clear accountability for every repair. Higher customer satisfaction and retention. A culture of urgency, accountability, and continuous improvement. Compensation and Benefits $65,000
- 70,000 annually , based on experience.
Health, dental, and vision insurance. 401(k) with company match. Paid vacation and holidays. Advancement opportunities within a growing automotive group. A high-volume operation with the tools and support needed to succeed. If you are passionate about improving service production, communication, customer experience, and shop efficiency, we would like to hear from you.
Pay:
$65,000.00
00 per year
Benefits:
401(k) Dental insurance Retirement plan
Work Location:
In person
