Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative & Production Manager
Job
A to Z Media
Portland, OR (In Person)
$55,000 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
53
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Service Representative & Production Manager A to Z Media - 5.0 Portland, OR Job Details Full-time $45,000 - $65,000 a year 19 hours ago Qualifications Project reporting Phone communication Zoom Purchase order management Mid-level Project management in manufacturing Managing clients in a customer support role Client invoicing Production planning Print production Delivery management Organizational skills Purchasing Managing projects Productivity software Video conferences (communication methods) Production scheduling adjustments Production scheduling Project stakeholder communication Time management Client interaction via phone calls Full Job Description Founded in 1994, A to Z Media is a family-owned company specializing in Vinyl, CD, DVD, Promotional Product and Apparel, and Manufacturing Services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life. This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries. The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge. Responsibilities The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service. You will be tracking and driving the process from end to end which includes - Working with internal art department trafficking jobs through design/proofing stage Issuing purchase orders to all vendors, both domestic and international Trafficking all projects through print, manufacturing and delivery to final destination Communicating on a regular basis with the client as to the status of their projects Communicating via phone, email, zoom, etc., both domestic and international Maintaining an accurate production schedule and generate weekly status reports for clients Navigate internal schedules for domestic and international projects Correctly invoicing clients and ensuring that all billable parts are included Liaise with in-house Sales personnel as and when necessary Additional duties and responsibilities as assigned Qualifications The ideal candidate is Client-focused and quality-obsessed Proactive not reactive A problem solver A great communicator A great collaborator Enthusiastic and self-motivated Detail oriented and organized Able to project manage and see a project through from start to finish Able to work well under pressure Not afraid to learn new things The ideal candidate has Excellent organizational skills including in-box management Excellent time management skills Excellent phone manner and people skills A team player attitude Knowledge of Microsoft Office Knowledge of Google Suite A love of music $45,000 - $65,000, Full Time, On-Site to Hybrid dvt3cvbM6Q