Production Manager | Assistant Manager

Production Manager | Assistant Manager 3.5 3.5 out of 5 stars Kent, WA 98064 $23

• $27 an hour
• Full-time Cold Stone Creamery 3,261 reviews $23
• $27 an hour
• Full-time Are you the kind of leader who finds joy in helping others grow?

Do you thrive in a positive, people-centered environment where communication and care matter most? At our three locations, that's exactly what we're building. We're looking for a Production Manager who believes leadership is personal and that doing the right thing always comes first. This is a growing, assistant manager position. If you've never been a manager, that's okay! We want to help the right individual grow! You'll have the flexibility to support one primary location while occasionally lending your leadership to the others — helping us stay connected as one strong, unified team. What Makes This a Great Place to Work We're more than just a store — we're a team that treats each other like family. Our culture is built around encouragement, communication, and shared growth. Here, you'll find purpose in your work, the freedom to lead authentically, and the joy of seeing others succeed because of your guidance. Key Responsibilities Team Leadership Foster a sense of belonging where team members feel welcomed, safe, and supported. Offer gentle guardrails and clear instruction to guide performance and growth. Cultivate a positive, youth-group-style learning culture that's fun, respectful, and growth-focused. Lead by example and always choose to do the right thing — especially when it's hard. Train, mentor, and develop team members to achieve their full potential. Operations & Administration Ensure all operational practices align with company values and brand standards. Engage meaningfully with customers to build relationships and encourage intent to return. Support and encourage team members through their shifts, giving direction for production tasks, customer tasks, cleaning and organization. Engage and ensure proper clock out procedure for all team members. Review cake order needs and due dates, creating cakes for customers. Inventory & Merchandising Monitor inventory levels and communicate orders to Location Leader (Store Manager) to maintain stock efficiency. Maintain visual standards and ensure the store reflects our brand and values. Customer Experience & Sales Lead your team to provide warm, respectful customer service that reflects our values. Engage with marketing efforts and store events that bring community and customers together. What You Bring An eagerness to grow into a leadership or management position. A leadership style that blends clarity, empathy, and consistency. Strong organizational skills and attention to operational details. A natural communicator who leads through listening, support, and collaboration. Experience in food service or team leadership is a plus — but not required. Openness to support multiple nearby locations (Kent, Covington, Puyallup) as needed, with one location as a primary focus.

Compensation & Benefits Hourly Pay:

$23

• 27/hour (based on experience, plus hourly tips and bonuses) Paid Time Off & Sick Leave included (32+ hours avg for PTO) Why Join Us At our core, we believe in: ✔ Being the best we can be ✔ Bringing out the best in our people ✔ Winning as a team ✔ Profiting by making people happy ✔ Always doing what's right — for our team, our customers, and our community If you're ready to make an impact in Kent, Covington, and Puyallup — and grow your leadership career in a positive, people-centered environment — apply now and join a team where leadership is personal and values come first.

Job Type:

Full-time Pay:

$23.00

• $27.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Where are you located? What does leadership look like to you? What locations would you be available for?

Work Location:

In person