ERC Specialist

ERC Specialist

IICRC - 2.0

Las Vegas, NV Job Details $18 - $21 an hour 14 hours ago Benefits Continuing education credits Qualifications Live chat Microsoft Excel Customer relationship building Process improvement English Mid-level State tax 3 years High school diploma or GED Client invoicing Task prioritization IICRC Certification Human resources Data entry Typing Productivity software Communication skills Editing Time management Client interaction via phone calls Full Job Description

GENERAL SUMMARY ERC

Specialist will accurately process information into company specific software to build and maintain a working company database. Help facilitate the growth and development of the IICRC Certified Firm program, while maintaining the daily departmental tasks. Always provide outstanding customer service to our registrants and the public.

ESSENTIAL FUNCTIONS

Follow an outlined procedure to ensure all steps are completed. Verify receipt and thoroughness of required material. Create and send Invoices and late notices. Verify and update Continuing Education Credits if applicable. Mail updated Certificates. Answer incoming calls. Follow-up and return calls in a timely manner. Process entries manually with accuracy. Score exams using Scantron and/or manually. Create and maintain customer account information in IICRC platform. Chat agent responsibilities as needed. Live stream online exam registration and results processing. Process applications in their entirety including required follow up. Input detailed notes on customer accounts as necessary. Process multiple forms of payment with integrity. Review and identify inaccuracies and use problem solving skills to investigate situations. Contact customers to resolve payment issues. Provide excellent customer service. Contribute to process and procedure improvements. Manage confidential information. Regular and consistent attendance. Other duties and special projects as assigned.

EDUCATION & EXPERIENCE

High school diploma or equivalent Minimum of three years data entry or computer processing experience Minimum of three years Customer Service experience Able to type 35 wpm or greater with accuracy Independent judgment is required to plan, prioritize, and organize diversified workload Excellent verbal and written communication skills Ability to problem solve Detail oriented Working knowledge of MS Office (Word, Excel, and Power Point), and basic editing skills

REQUIRED KNOWLEDGE AND SKILLS

Ability to thoroughly understand IICRC's mission, vision, and challenges to develop relevant campaigns. Superior communication and relationship building skills, including the ability to articulate and advance ideas with individuals of all backgrounds. Strong presentation and persuasion skills. Broad knowledge of Human Resources and insight. Knowledge of federal and state tax requirements and payroll policy and procedure practices. Demonstrated critical thinking, and time management skills. Willingness to provide superior customer service. Ability to work independently and collaboratively on concurrent projects to meet goals, and quality standards. Ability to adapt to change, prioritize, meet deadlines, and execute tasks in a high-pressure environment. Strong interpersonal, teamwork, and diplomacy capabilities. Proficient in Microsoft Office. Self-motivated with a sense of ownership and assertive follow through skills. Fluent in English; utilize additional language capabilities if appropriate.