Seasonal Visitor Service Associate

Full job description Visitor Service Associate Reports to: Experience Coordinator Close date: Open Until Further Notice

PRIMARY PURPOSE

Gilbert House Children's Museum welcomes over 95,000 visitors annually and provides a multitude of opportunities for families to engage in learning through creative play. The Seasonal Visitor Service Associate is responsible for promoting a fun, safe, and clean learning experience for all visitors.

KEY JOB ELEMENTS

Gilbert House Children's Museum provides learning through creative play opportunities for children, with focus on children ages 2-10. Seasonal Visitor Service Associates are responsible for providing a positive customer service experience for guests, be able to manage a variety of tasks, and must work well in a team environment. They must be able to be positive and perform in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Interact with visitors and promote memberships, learning opportunities, events, and activities. Exhibit Restaging
• Make sure all exhibits are staged and fully stocked before opening and throughout the day and at closing. Sanitation
• Follow daily sanitation schedule for exhibit components and sanitation protocols. Museum Rounds
• Walk the entire Museum and Outdoor Discovery Area a minimum of once per hour. Including janitorial and sanitation of props and common, high traffic areas within the museum. Birthday Parties
• Assist in staging room and provide additional customer service care, when needed. Communication
• Represent the values of the museum in all communication, check teams, calendar and museum website daily. Staff Meetings
• Attend required staff and committee meetings. Safety
• Report all safety concerns to the Manager on Site.

Handling the disposal of hazardous materials and janitorial requirements Other duties assigned

MINIMUM QUALIFICATIONS

Applicants must be 18 years or older, be able to climb stairs, lift up to 20 pounds, have reliable transportation and pass a background check. The Museum is open Tuesday

• Sunday, 10am to 5pm (September
• May) and Sunday
• Saturday, 10am to 5pm (May
• September).

Weekend work is required. This position is part-time and begins at $15.05/hour. This position is seasonal and will end September 31st, 2026.

Pay:

$15.05 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person