Repair Service Technical Writer

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Search Results Repair Service Technical Writer Job ID:

2017299

Career Area:

Quality Position Type:

Salaried Location:

Headquarters & Technology Center - Auburn Hills 48326 ,

US Date Posted:

May 6, 2026

Brand:

FCA Group Apply Refer A Friend Share this job Share on Facebook Share on Twitter Share on Linkedin Share by Mail https://recruiting.adp.com/srccar/public/RTI.home?r=5001193485006&c=2183219&d=ExternalCareerSite&rb=??? You are being redirected Once you are on the page, please click the refer button

Job Overview Qualifications Benefits Job Overview Purpose of Position:

The Technical Writer is part of the Technical Safety & Regulatory Compliance organization and is responsible for research, preparation and documentation of all information necessary to release safety/non-compliance and emissions/environmental recalls to both dealers and vehicle owners. The Technical Writer coordinates with Investigations, Campaign Administration & Execution and Technical Service teams. Scope includes Chrysler, Jeep, Dodge, and Ram vehicles worldwide, as well as Alfa Romeo and Fiat branded vehicles sold in North America.

Job Description:

Research existing service procedures and work with Technical Service Organization to define the most efficient methods to perform a recall repair. Development and delivery of advanced communications and repair instructions for dealers. Development of owner notification letters, including the review and delivery to the mailing provider. Management of timing of communications and workload in coordination with the Campaign Administration Lead and Campaign Responsible (Program Manager) to meet regulatory and internal requirements. Coordinate and oversee the time study to verify accuracy of the recall repair procedure, ensure that the required parts package is in accordance with the bill of materials, the service procedures are aligned with the recall repair, and the parts fit the vehicle as intended. Verify new and existing special tools required for the recall repair procedure and coordinate usage of unique tools that may be required. Respond to service questions relating to previously launched recalls by providing technical and diagnostic support to zone Technical Advisers and STAR Center dealer technical support personnel. Deliver the documentation to TechCONNECT and communicate recall launch status to appropriate internal corporate personnel and external field personnel. Develops, documents, and continuously improves recall execution processes and standard work.

Qualifications Basic Qualifications:

A Bachelor's Degree in Business, Automotive Technology or other Technical degree from an accredited university Certification by National Institute of Automotive Service Excellence (ASE) in some or all areas of automotive repair A minimum of 5 years experience in service or engineering support roles Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair procedures Results-oriented with a track record of delivering in the presence of obstacles and sensitive topics (including litigation as applicable) Sets high expectations for self and others and drives accountability to meet commitments Excellent written and verbal communication skills with the ability to communicate effectively with management, engineering, internal and external stakeholders while building and maintaining positive relationships High energy; able to work effectively in a high-pressure environment and manage multiple priorities Proficient in Microsoft suite of products

Preferred Qualifications:

Ability to analyze and understand root cause, scope and consequence of vehicle issues Diagnostic skills in technical subjects required for field support Experience within Stellantis Engineering, Quality, Technical Service Operations, or Manufacturing Understanding of NHTSA, EPA and CARB government regulations Benefits Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends. EOE/Disability/Veteran At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Our benefits reflects the

STELLANTIS

commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life. As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired. We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected. Apply Join our Talent Community Create a talent profile to receive relevant job alerts and the latest company news! If you're a U.S. Veteran, please sign up through our Veterans Recruiting Program page. Create a Talent Profile Sign into your profile