SmartAdvocate® isn't just another legal case management system
- it's a multiple award-winning CMS built by lawyers, for lawyers, and trusted by law firms internationally.
Conceptualized by the founding partner of a leading personal injury law firm, SmartAdvocate® is offered as either a web-based or cloud based legal case management application offering flexible deployment options and a modular suite of applications. We are growing fast, and looking to expand our Implementation Team. If helping law firms make the leap into smarter, more efficient case management sounds interesting to you, we'd like to meet you!
Who You Are:
Law firm insider
- You've worked as a senior paralegal, office manager, or trainer. SmartAdvocate nerd
- You're a wiz on using SmartAdvocate both as a user and an administrator. Data/process enthusiast
- You get a weird thrill out of turning messy data into clean, usable systems. Patient guide
- You can lead non-techy attorneys and law firm leaders through post-live concerns without anyone crying (including you). Detail hawk
- You can see the big picture while making sure every checkbox gets ticked. Team player
- You know collaboration beats ego, whether remote or in person.
What You'll Do:
Be the main point of contact for law firm clients in the first few weeks after their transition to SmartAdvocate. Triage and troubleshoot various categories of post-live issues, —including data conversion, integrations, training, and technical support. Quarterback problem-solving bycoordinating with our Training, Support, and Development teams to bring rapid resolution to post-live issues. Help clients feel confident, supported, and happy with their new system. Pitch in on internal projects like beta testing, knowledge base contributions, and process improvement.
What You'll Need:
5+ years as a personal injury paralegal or law firm office manager using a CMS OR 5+ years in training/implementation/support for a legal CMS.
Tech comfort:
Excel is your friend, and if you know a scripting language, even better. Bachelor's degree in CS, IT, business, or related experience preferred. This role can be onsite, hybrid or remote. Remote employees are expected to travel to the NY office one week a quarter for All Hands meetings. In addition, initial training may require at least 2 weeks in person.
Perks & Benefits:
Competitive pay up to $90K Medical, dental, vision, life insurance 401(k) with matching Paid time off + parental leave Flexible spending & HSA options Quarterly onsite team meetups in NY (yes, we'll make it fun)
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance
Experience:
SmartAdvocate:
2 years (Required) law firm: 3 years (Required)
Work Location:
Fully In-Person Melville, NY 11747
Pay:
Up to $90,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Ability to
Commute:
Melville, NY 11747 (Required)
Work Location:
Hybrid remote in Melville, NY 11747
