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Job Description
Job Listing ID:
4490087
Job Title:
Senior Manager, Technical Writing - Capital One Software (Remote)
Application Deadline:
Open Until Filled
Job Location:
Salem
Date Posted:
05/12/2026
Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Senior Manager, Technical Writing - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, data security and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. ?This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this "player-coach" capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally you will drive development of technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences. Responsibilities Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development. Define the documentation vision, including tool selection, style guides, and information architecture. Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle. Prioritize projects and manage the team's bandwidth to meet tight release deadlines without sacrificing quality. Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation Review documentation for consistency across processes through application of standards and style guides Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines). Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership. Create technical documentation for APIs, SDKs and integrations Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) Conduct in-depth interviews with subject matter experts to fully understand the architecture or products Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation Rely upon metrics and other forms...
Job Classification:
Computer Occupations, All Other Access our statewide or regional occupation report for more information about wages,
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