Technical Writer

at TransUnion LLC in Chicago, Illinois, United States Job Description TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Technical Writing Consultant plays a key role in shaping how teams communicate complex information-governing technical content, developing highquality materials, and ensuring alignment with organizational standards and messaging. In this role, you will report to the the Sr Lead of Technical Writing. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core ResponsibilitiesContent Development Write, edit, and format complex technical content-including user guides, reference materials, policies, procedures, online help, presentations, forms, and eLearning materials-to meet corporate standards and audience needs. Conduct audience and task analyses to tailor deliverables effectively. Research, analyze, and document processes, tools, applications, and regulatory information to ensure accuracy and completeness. Create graphical technical content that enhances clarity and usability.

Governance Support or lead governance of technical communications across the organization. Maintain communication standards, style guides, and templates. Review materials to ensure alignment with branding, organizational messaging, and stylistic requirements. Train associates on documentation standards, templates, and best practices.

Project Management Lead and manage projects while contributing to improvements in team processes. Develop project plans for complex initiatives, communicating progress and risks to stakeholders. Facilitate meetings and interviews with SMEs, team members, and customers to gather information. Assist internal teams in diagnosing business needs and translating them into clear, effective technical communications.

Collaboration & Support Partner with internal teams across the organization to support creation, standardization, and governance of their technical content. Provide peer editing support and help define or refine writing standards. Mentor junior writers or team members in tools, templates, and communication practices. Required Knowledge and Experiences Bachelors degree or equivalent experience. Degree in technical communications, technical writing, journalism, English, or a related communications field is preferred. 5+ years of experience in technical communications, technical writing, journalism, or a related field. Excellent writing, verbal, and organizational skills. Advanced experience with and application of technical communication tools. Current toolset includes Microsoft Office, SharePoint, MadCap Flare, Articulate 360, Adobe Acrobat, SnagIt, and Confluence. Ability to manage multiple deadlines in fast-paced environments with changing priorities. Attentive to detail, customer feedback, and team dynamics. Ability to evolve and grow skills by learning new processes, products, and tools. Ability to communicate and build relationships with individuals at all levels including senior management. Ability to collaborate with customers and find creative solutions for their needs. We're also looking for the preferred skills below. Whether you are proficient or could usesome brushing up, we're happy to support your career development and growth in: Ability to manage complex and competing tasks with accuracy. Strong problemsolving skills rooted in research and analysis. Collaborative mindset with the ability to work independently. Commitment to consistency, quality, and usercentric communication. Benefits that support every part of your life: At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health:

Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection:

We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family:

Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to... For full info follow application link. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. To view full details and how to apply, please login or create a Job Seeker account