Shop manager / writer

Shop manager / writer Napa, CA Job Details $67,000 - $100,000 a year 1 hour ago Benefits Health insurance Paid time off Employee discount Qualifications Cost management Some college Service writing Record keeping Computer operation Vehicle inspections Pricing Automotive repair Sales reporting Maintaining an organized workspace Recruitment process management Customer retention Operations management Inventory management Handling customer inquiries Staff scheduling Environmental compliance Mid-level Cost control Auto service management Improving operational efficiency Full cycle recruiting Team development Business development Driver's License Supervising experience Entrepreneurship Continuous improvement Store management Vehicle maintenance Financial control management Mentoring Profit & Loss statement Recruiting Computer skills Clerical experience Environmental regulatory compliance Training & development Clean workspace maintenance Training Automotive diagnostics POS systems Profit and loss analysis Leadership Repair estimation Team motivation (leadership skill) Communication skills Staffing management Payroll processing Consultative selling

Full Job Description Benefits:

Bonus based on performance Competitive salary Employee discounts Health insurance Paid time off Training & development At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. The Midas Shop Manager/writer is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture. We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills. Responsibilities As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Recruit, hire, train, motivate, evaluate, schedule and coach employees Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts Deliver and discuss pricing estimates with customers as well as promoting shop service specials Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed. Oversee all sales, accounting and clerical functions from Service Advisors Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks Maintain inventory counts Responsible for any inventory losses Overall cleanliness and organization of the facility, including environmental compliance Employee's payroll; record keeping of hours and scheduling Updating and submitting daily sales reports to Corporate Qualifications A minimum of 2 years of Auto repair shop manager or service manager experience General automotive knowledge Excellent customer service disposition Good communication skills Strong POS computer and Internet skills Leadership ability Team building skills Ability to work a flexible retail schedule including weekends, evenings and holidays Valid driver's license