Lead Writer

at Komatsu in

Peoria, Illinois, United States Job Description Employer:

Komatsu America Corp.

Job Title:

Lead Writer Location:

2300 NE Adams St., Peoria, IL, 61639

Job Duties:

Manage Department Projects and Support Department Goals Use Asana, Instagantt, and reporting tools to manage writer projects in the department. Review and approve new project setup. Assign due dates based on project criteria. Review projects weekly to ensure team meets deadlines. Oversee Department Goals to completion. Support team goal completion. Utilize Asana and Instagantt. Review team goals to identify potential walls or bottle necks. Assign new projects based on project forecast. Use system tools to forecast next assignments for writers. Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery Analyze engineering and field data for new machines and machine updates. Analyze Bills of Materials and Engineering Change Notices. Correct materials based on field notifications. Analyze engineering evaluations for new features. Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation. Manage new illustrations through approved vendors. Create illustrations as required. Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data. Use Adobe Photoshop and Illustrator to create and modify illustrations. Manage multiple projects through Asana / Instagantt. Manage tasks and deadlines and keep up to date project status. Collaborate with the team to ensure projects stay on task. Maintain and improve Standard Operating Procedures (SOP) for all manual types. Manage and resolve Technical Service Inquiries from the field and internally Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce). Research and resolve content issues to completion. Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries Manage multiple TSIs to completion. Manage Parts Change Requests (PCR) from the field or Parts Technical team. Research and resolve content issues using data analysis tools and parts technical team. Correct errors in source material and collaborate with Distribution team as required. Maintain Internal and External Procedures and Standards Support Workflow Management and Standard Operating Procedures (SOP) for the department. Create, revise, maintain workflows for department responsibilities. Manage creation, revision, maintenance of standard operating procedures for department responsibilities. Manage multiple TSIs to completion. Review and improve workflow management with external departments. Manage writer / engineering relationships through meeting reviews. Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency. Participate in Continuous Improvement Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery. Support department goals and initiatives. Other tasks as required by management.

Telecommuting:

permitted within normal commuting distance of the worksite 1 day/week.

Employees Supervised:

three (3),

Tech Writer, Technical Writer, Senior Tech Writer Travel:

up to 10% domestic travel and up to 5% international travel required.

Education/Experience Requirements:

Bachelor's degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.

Skill Requirements:

Additionally, the applicant must have: Experience analyzing engineering data and engineering drawings to identify serviceability; Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext); Experience with ERP and BOM Management; Experience with Technical Writing; Experience with Project Management; and Experience with Adobe Creative Suite (Illustrator, Photoshop).

Rate of Pay:

$87,880 - $102,000/year

Benefits:

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Health benefits:

Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs How to

Apply:

Interested applicants may apply online through the career page at http://www.komatsu.com/careers (reference job title and job # 36266). To view full details and how to apply, please login or create a Job Seeker account