Deskside Support

A deskside Support technician''s job is to provide support and maintenance for a company''s desktop computing environment.

They may be responsible for:

Troubleshooting:

Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices

Installation:

Installing, configuring, and maintaining hardware and software

Diagnosis:

Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures Network support: Troubleshooting network devices to ensure connectivity Virus detection: Implementing virus detection and eradication procedures End-user support: Providing end-user assistance in person, by telephone, or via email Customer service: Acting as a model of customer service excellence for organizational staff members Some skills that are helpful for a deskside technician include: Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems Strong verbal and written communication skills Patient, friendly demeanor with a great aptitude for listening