Desktop support

Location:

Phoenix, AZ Salary:

$20.00 USD Hourly - $21.00

USD Hourly Description:

Overview The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service. Key Responsibilities Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security Deliver priority services for executive and VIP users Maintain accurate documentation in ServiceNow and contribute to reporting requirements Perform IMAC (Install, Move, Add, Change) and break-fix activities Carry out preventative maintenance and follow SME instructions for infrastructure support Ensure exceptional customer service and professional communication across organizational levels Technical Skills Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support Expertise in imaging computers via PXE or USB (offline media) Familiarity with Intune for device management Proficiency with ServiceNow ticketing system Troubleshooting hardware issues with OEMs (printers, computers, phones) Zebra printer and scanner support Experience with Zscaler firewall, VPN, and Active Directory Remote desktop support tools (LogMeIn) Nexthink for end-user analytics Knowledge of SCCM, Citrix, and similar platforms for workspace services Understanding of TCP/IP networking, domains, and server-client operations Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices) Familiarity with backup operations and tape management Experience & Certifications 5-7 years of relevant IT support experience Comp

TIA A+, MCP/MCSE

certifications are desirable OEM certifications preferred ITIL knowledge is advantageous By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!