Desktop Support Analyst

Desktop Support Analyst at Beacon Hill Staffing Group, LLC Desktop Support Analyst at Beacon Hill Staffing Group, LLC in Wayne, Pennsylvania Posted in 1 day ago. $30.00 - $35.00 per hour

Job Description:

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Location:

5 days/week on site in

Wayne, PA Duration:

4-6+ month contract We are seeking a Desktop Support Technician with experience supporting Windows 11 environments, device deployment, and system imaging. This role will provide hands-on support to end users, ensuring reliable workstation performance and a positive user experience across hardware, software, and network-related issues. Responsibilities Provide deskside support for Windows 10/11 laptops and desktops Perform device setup, deployment, and refresh activities for new and existing users Execute system imaging and provisioning using tools such as SCCM, Intune, or similar platforms Troubleshoot hardware, software, and peripheral issues including printers, monitors, and mobile devices Manage user accounts, access, and permissions within Active Directory Support Microsoft 365 applications including Outlook, Teams, and Office suite Respond to and resolve tickets using an ITSM tool (ServiceNow or similar) within defined SLAs Assist with asset management, inventory tracking, and device lifecycle processes Perform system updates, patching, and upgrades for Windows environments Escalate complex issues to appropriate teams and assist with root cause analysis Required Qualifications 3+ years of desktop support, helpdesk, or IT support experience Hands-on experience supporting Windows 11 environments Experience with system imaging and device deployment (SCCM, Intune, MDT, or similar) Strong troubleshooting skills across hardware, software, and networking basics Familiarity with Office 365 support and common enterprise applications Experience working within a ticketing system in an SLA-driven environment Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™