Desktop Support Analyst

About US:

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked among the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services and holds numerous ISO certifications reflecting our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking a Desktop Support Analyst for our client in Orlando, FL 32839. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title:

Desktop Support Analyst Location:

Orlando, FL 32839

Duration:

Contract Work Schedule:

Monday - Friday | Shift timing may vary based on operational/event requirements

Pay Rate:

Competitive Responsibilities for this position include, but are not limited to:

• Provide onsite desktop and end-user technical support in a fast-paced operational environment
• Troubleshoot Windows 10/11, Office 365, hardware, printers, peripherals, VPN, and Wi-Fi issues
• Support Active Directory user account management and password resets
• Configure, deploy, image, and maintain desktops, laptops, and related devices
• Assist with conference room, AV, and event-related technical support as needed
• Respond to and resolve technical support tickets within SLA timelines
• Deliver excellent customer service and communication while supporting end users onsite
• Document troubleshooting steps, resolutions, and support activities within ticketing systems To be considered for this position, you should have:
• Experience providing Desktop Support / IT Support in enterprise environments
• Strong Windows 10/11 and Microsoft Office 365 troubleshooting skills
• Experience with Active Directory and ticketing systems (ServiceNow preferred)
• Hardware and peripheral troubleshooting experience
• VPN/Wi-Fi/network connectivity troubleshooting experience
• Strong customer-facing communication and problem-solving skills
• Ability to work onsite in a convention center/event-driven environment
• Conference room or AV support experience preferred Tryfacta is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.