Desktop Support Specialist

Desktop Support Specialist at Akkodis Desktop Support Specialist at Akkodis in Weston, Massachusetts Posted in 1 day ago.

Type:

full-time

Job Description:

Akkodis is seeking a Desktop Support Specialist for a client located in Waltham, MA , with this position being fully onsite.

Pay Range:

$22/hr to $33/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) Desktop Support Specialist -

Job Summary:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform Service Desk tasks according to Standard Operating Procedures (SOPs). Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team. Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs). Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system. Perform tasks related to Service Desk support in acquisition integrations Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance. Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation. Performs activities related to the operations and monitoring of the IT environment. Including on-site support at shopfloor and field services. Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation, IT stock management. Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose. Implement, configure, troubleshoot and maintain network printer/scanner MFD. Implement, configure, troubleshoot and maintain desktop Teams and mobile phones. Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis. Obtain approval and purchase hardware and software as required or requested. Perform the VIP support on site when requested. Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Service Desk activities. Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act. Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity are required. Will participate in projects that are large scale deployments of client support level software or hardware. Identify needs for end user training / tutorials and deliver them.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Bachelor's degree or country equivalent in a relevant discipline or commensurate combination of relevant experience and certifications Minimum 3 years of experience in related IT roles Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications\trainings) Proven TCP/IP and networking knowledge and work experience (ICND1) PC Desktop/Laptop hardware knowledge at professional level Audio/Video equipment support experience If you are interested in this Desktop Support Specialist job, which is fully onsite, then please click

APPLY NOW.

For other opportunities available at Akkodis, go to www.akkodis.com. If you have questions about the position, please contact Agam Bharti at agam.bharti@akkodisgroup.com. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance