Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 5-month contract in Waukesha, WI 53186. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration:

5 months Required Skills & Experience 3-6 years' experience supporting PC Hardware and software. Able to confidently and safely lift up to 50 lbs, as well as be able to navigate between buildings and the production floor to support users. PC Hardware and software IMAC project work experience. Experience in PC imaging / setting up / deployment / SNOW for asset tracking, basic troubleshooting during deployment. Good customer-facing skills and a good understanding of desktop support for imaging / deploying/troubleshooting PC's. Comfortably providing hands and feet support for the server and Network is preferred. Experience supporting mobile data plans, mobile networks, and devices is preferred. What You Will Be Doing Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information, including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Network connection issues:

Track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents the company in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information.