Director, Engineering - Electronic Content Solutions - USRM Tech

Description US Retail Markets (USRM) Claims & Servicing Technology is seeking a strategic and execution focused engineering leader to serve as Engineering Director for our Electronic Content Solutions portfolio. In this role, you'll lead a high-performing team within the USRM Claims & Servicing Tech organization focused on delivering reusable enterprise content solutions capabilities. You'll also help shape and drive the engineering strategy for platforms such as Publishing, Enrich and Document Management. This role partners closely across Personal Lines and Small Commercial Claims, Service and Product organizations, data office and data science teams. As Engineering Director, you will be responsible for building, developing, and empowering a high-performing engineering team that delivers innovative, scalable solutions. You will lead both people leaders and senior technical leaders, overseeing talent development and resource alignment to ensure the team is positioned to meet evolving business priorities. As a senior leader, you will also contribute to broader organizational planning and serve as a thought leader who advances the craft of engineering across USRM and Liberty Mutual.

About the role:

Lead and develop a high-performing engineering organization, including both people leaders and senior technical leaders. Shape and drive the engineering strategy for migrating rating programs and implementing new programs within our modern rating engine using enterprise architecture standards, modern engineering practices, and long-term technology direction. Partner closely with cross-functional stakeholders to co-develop solutions that accelerate speed and unlock business value. Foster a culture of technical excellence, continuous learning, and experimentation, while ensuring high standards for code quality, system reliability, and operational efficiency. Oversee talent development, performance management, and succession planning across the team, including hiring, coaching, and mentoring of engineering managers and senior technical leaders. Influence enterprise technology strategy by contributing to architectural decisions, platform investments, and the adoption of emerging technologies such as GenAI, while leveraging and building cloud-native platforms. Collaborate with senior and executive leaders across USRM, and Liberty Mutual to align engineering priorities with business goals, manage interdependencies, and support broader organizational planning. Represent the team in strategic planning, budgeting, and resource allocation discussions, ensuring effective deployment of engineering capacity across initiatives. Serve as a thought leader and visible champion for innovation and engineering craft within USRM and across Liberty Mutual's broader technology community. Qualifications Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Generally, more than 10 years related experience with 5 years in leadership role. In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In-depth knowledge of business operations, objectives and strategies. In-depth knowledge of project planning methodologies and tools and IT standards and guidelines. Advanced knowledge of management concepts, practices and techniques. Ability to promote a team environment consisting of several teams. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills; strong presentation skills.

About Us Pay Philosophy:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco