Director of Loss Prevention

Position Summary:

The Director of Loss Prevention is responsible for overseeing and managing loss prevention initiatives across the entire organization. This position plays a critical role in protecting company assets, reducing shrinkage, and ensuring a safe working environment for employees. The ideal candidate will have a solid understanding of loss prevention strategies within retail or telecommunications, specifically in wireless technology, and will collaborate closely with cross-functional teams to develop, implement, and enforce policies that mitigate risks.

Key Responsibilities:

Loss Prevention Strategy and Execution:

Develop and implement regional loss prevention strategies aligned with company goals and objectives. Conduct regular audits and assessments to identify areas of potential loss, including theft, fraud, and operational inefficiencies. Analyze shrinkage data and trends to identify risks and provide actionable insights to improve operational performance.

Training and Development:

Train store management and staff on loss prevention techniques, internal policies, and security protocols. Create training programs focusing on theft prevention, fraud detection, and customer/employee safety. Ensure compliance with all company policies and procedures related to loss prevention and security.

Investigations and Incident Management:

Lead investigations related to internal and external theft, fraud, and other security violations. Collaborate with law enforcement and other external agencies as necessary to resolve investigations. Respond to emergency situations such as theft, vandalism, or other threats, ensuring a quick and effective resolution.

Risk Management and Safety:

Work closely with store leadership to assess and mitigate risks related to employee and customer safety, physical security, and asset protection. Conduct safety audits and recommend improvements to minimize accidents, injuries, or other safety-related incidents. Monitor the use of security systems, including CCTV, alarms, and access controls, to ensure optimal performance.

Collaboration and Reporting:

Partner with regional and corporate leadership to drive loss prevention initiatives and contribute to broader operational goals. Prepare and present regular reports on shrinkage, risk assessments, investigations, and corrective action plans. Work cross-functionally with HR, legal, and operations teams to align loss prevention strategies with overall business objectives.

Required Qualifications:

Education:

Bachelor's degree in criminal justice, business administration, or related field (preferred but not required with relevant experience).

Experience:

10+ years of experience in loss prevention or asset protection, with a minimum of 5 years in a regional location management role overseeing 400+ locations along with people management. Prior experience in the Wireless Industry OR Retail Loss Prevention, with an understanding of the unique challenges in mobile technology and telecommunications.

Skills:

Strong knowledge of theft and fraud prevention, inventory management, and operational shrinkage reduction. Excellent leadership, communication, and interpersonal skills. Analytical skills with the ability to interpret data and develop strategic solutions. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficient in using security technology systems (e.g., CCTV, alarms, etc.).

Preferred Qualifications:

Certification in Loss Prevention (Wicklander - preferred advanced) Experience working with law enforcement agencies. Knowledge of relevant state and federal laws regarding asset protection and employee safety.