Director of Operations

Delta Health Systems (DHS), one of the nation's leading Third Party Administrators (TPAs) for self-funded health plans, is seeking an experienced and collaborative leader to join our team as Director of Operations. This position oversees day-to-day operational functions for our Stockton and Fresno offices and plays a key role in driving operational excellence, team development, and customer satisfaction. Position Summary The Director of Operations is responsible for leading operational teams and ensuring efficient service delivery across multiple departments, including claims, customer service, implementations, and operational support functions. This position reports to the Vice President of Operations and partners closely with leadership to support strategic initiatives, process improvements, and organizational goals. Essential Duties and Responsibilities Responsibilities may include, but are not limited to: Leading and supporting operational and implementation teams Managing workflow, productivity, and service delivery standards Coaching, mentoring, and developing staff and leaders Conducting performance evaluations and addressing performance concerns as appropriate Collaborating with internal departments and external partners to resolve operational issues Identifying process improvements and operational efficiencies Monitoring adherence to company policies, procedures, and applicable Collective Bargaining Agreements Participating in hiring, training, and workforce planning initiatives Preparing operational updates, reports, and recommendations for executive leadership Representing DHS in meetings with customers, vendors, and business partners Supporting a positive, collaborative, and service-focused work environment Performing other duties as assigned Required Qualifications Bachelor's degree in business, healthcare administration, or a related field, or equivalent combination of education and experience Minimum of five (5) years of management experience within a TPA, health plan, or similar operational environment Demonstrated experience leading teams in a fast-paced, service-oriented organization Strong communication, problem-solving, and organizational skills Ability to manage multiple priorities and projects simultaneously Proficiency in Microsoft Office Suite Ability to travel occasionally to company offices and client locations Preferred Knowledge and Skills Experience analyzing operational, financial, and utilization data Experience implementing operational process improvements Ability to build effective working relationships across departments and with clients Strong leadership, collaboration, and conflict resolution skills Benefit offerings are subject to plan terms and eligibility requirements. Work Location This position is based in California and may require periodic travel between DHS office locations and customer sites. Equal Employment Opportunity Statement Delta Health Systems is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other protected status under applicable federal, state, or local law. Reasonable Accommodation Delta Health Systems complies with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). Reasonable accommodations will be provided to qualified applicants and employees with disabilities upon request. Internal Applicants Current employees who meet the minimum qualifications for the position are encouraged to apply in accordance with applicable company policies and any governing Collective Bargaining Agreement provisions.