Director of Project Based Intake for the Division of Tenant and Owner Resources

About HPD, the

Office of Housing Access and Stability:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health
• We create opportunities for New Yorkers through housing affordability
• We engage New Yorkers to build and sustain neighborhood strength and diversity.

The mission of the Office of Housing Access and Stability (HAS) is to ensure fair, efficient, and transparent access to affordable housing. HAS provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. HAS is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. HAS consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC

• Shelter Plus Care (SPC), NYC 15/15, HOME Tenant Based Rental Assistance (TBRA), and the Housing Access Voucher Program (HAVP).

Through these programs, HPD serves over 40,000 households and 9,000 property owners in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and property owner compliance with their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, rent amounts, tenant moves & transfers, reviewing rent increases; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

HPD seeks a candidate for the position of Director of Project Based Intake within the Division of Tenant and Owner Resources (DTR). The selected candidate will oversee and manage the day-to-day operations related to processing applications and leasing within HPD's project-based rent subsidy programs, as well as other rental subsidy programs. The selected candidate will develop and implement strategies to enhance eligibility reviews, streamline operations, improve productivity and staff development, and manage relationships with owners, managing agents and other external stakeholders. They will be responsible for ensuring high quality customer service to our clients and will develop and/or implement strategies to improve customer service. The Project Based Intake unit has approximately 25 staff members in total. The Director will provide overall direction to the unit and directly supervise Deputy Director(s), Project Manager(s), and Coordinator(s) who oversee multiple case management teams and provide support and guidance to the unit. The unit is responsible for managing all aspects of the process of rent subsidy applications for project-based rent subsidy programs including, but not limited to, application processing, eligibility determinations, briefing applicants on program requirements, leasing, reasonable and VAWA accommodations, subsidy payment issuance, and contract administration. Staff must also support the Client Services unit to provide in-person assistance to participants. The selected candidate will have excellent problem solving and critical inquiry skills to ensure maximum productivity and best practice standards are upheld. The candidate will assist in the integration and implementation of policies and procedures and will need to creatively balance customer service goals with applicable federal, state and local program requirements. They will be responsible for coordination of relevant operations and special projects with other units within the Division and throughout the agency. The candidate will also liaise with the public and represent the Unit, Division or Agency at a variety of internal and external meetings. The candidate will be required to do annual and periodic performance appraisals of staff and to train, manage and ensure staff is working within federal regulatory and local policy guidelines.

Responsibilities:

• Provide strategic and operational leadership for the Project Based Intake unit, supervising the Deputy Director, Project Manager, Unit Coordinator, Team Leaders, and Case Management staff.
• Oversee daily unit operations, subsidy administration, and contract administration.
• Ensure accurate, timely, and consistent information is provided to tenants, property owners, elected officials, and partner agencies regarding HPD rent subsidy programs.
• Direct staff in assessing customer needs, resolving complex or long-standing issues, and coordinating service delivery across DTOR units and HPD divisions.
• Implement and maintain customer service best practices in alignment with the Office's standards, with a focus on professionalism, accessibility, and transparency.
• Develop in-depth knowledge of HPD programs, DTOR operations, and data systems to support informed decision-making and effective problem-solving.
• Develops and apply strong expertise in federal regulations, HPD policies, and affordable housing programs to guide staff and inform decision-making.
• Represent the unit or division at internal and external meetings; manage special projects; track and respond to inquiries; and collaborate with senior management on continuous process improvement.
• Maintains program integrity and regulatory compliance while promoting efficiency and transparency.
• Foster staff development, mentoring/ coaching and professional development of the team; this includes monitoring staff performance, conducting evaluations on a regular basis to provide feedback and support employee success.

Preferred skills:

• Proven management experience
• Excellent communication skills (both written and oral)
• Strong analytical skills
• Strong organizational skills
• Strong computer skills, including Microsoft Excel, Outlook, Word and Power Point
• Knowledge of Section 8 or other rental subsidy programs preferred
• Bilingual a plus

NOTE:

Only those candidates currently serving in the Administrative Staff Analyst title, or comparable civil service title are eligible to apply.

ADMINISTRATIVE STAFF ANALYST

• 10026 Minimum Qualifications 1.

A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above. 2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above. 3. An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above. 4. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above. 5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.