The
- Director of Escrow Support
- leads the national strategy, performance, and continuous improvement of multiple operational functions within the National Operations Center, including Escrow Support, Post‑Closing, Vendor Management, the Operations Service Desk, and a Learning & Development team dedicated to operational excellence.
This role oversees leaders who manage these functions and is accountable for delivering a consistent, high‑quality operational experience across all brands and markets. The Director ensures that teams execute with accuracy, speed, and compliance while driving scalable processes, technology adoption, and a culture of service. This position serves as a key partner to senior operational and regional leadership, influencing enterprise decisions and ensuring alignment across the full real estate transaction lifecycle.
- Responsibilities
- Enterprise leadership and organizational development + Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution.
+ Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline. + Shape organizational culture focused on service, accountability, collaboration, and continuous improvement. + Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes. + Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership. Cross-functional collaboration and executive level service + Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership. + Oversee critical escalations, cross‑functional issues, and complex transaction challenges. + Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives. + Ensure performance against KPIs, SLAs, and quality standards across all supported functions. + Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives. Process optimization and strategic innovation + Play a key leadership role in the systems conversion effort to replace CORE + Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency. + Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput. + Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs. + Use data and feedback loops to continuously improve service delivery and operational performance. + Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes. Qualifications +
- 10+ years of experience
- in escrow operations, title operations, or related real estate transaction functions. +
- 5+ years of leadership experience
- managing managers or multi‑team operations. +
- Multi‑state operational experience
- with deep understanding of real estate transaction requirements. +
- Proven success leading large, diverse teams
- in a high‑volume, deadline‑driven environment. +
- Strong executive communication skills
- , with the ability to influence and collaborate across all levels. +
- Expertise in operational process design
- , workflow management, and performance optimization. +
- High attention to detail
- , with strong analytical and problem‑solving skills. +
- Ability to lead through change
- , manage competing priorities, and drive enterprise‑level initiatives. +
- Proficiency with escrow, title, and workflow management systems
- , with a strong orientation toward technology‑enabled operations.
Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages. Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO). Anywhere Real Estate Inc. (http://www.anywhere.re/)
NYSE:
HOUS) is moving real estate to what's next.
- Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.
bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
- At Anywhere, we are empowering everyone's next move - your career included.
- What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
- We pursue talent
- - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
- We value our people-first culture,
- which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.
Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies +
Ethisphere World's Most Ethical Companies EEO Statement:
EOE including disability/veteran
