Dispatcher

Dispatcher Willard Heating and Cooling - 3.5 Richland Hills, TX Job Details Full-time $16 - $21 an hour 4 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Call center experience Emergency dispatch experience Mid-level Customer support 2 years Communication skills

Full Job Description Overview:

Who We Are Willar Wes is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you! Why Join Our Team? Competitive pay with room to grow Medical, Dental, and Vision Insurance 401(k) with company match Life and Disability Insurance Paid Time Off (PTO) & Paid Holidays Ongoing training and career development A supportive, team-oriented company culture

What You'll Do:

Answer and prioritize emergency and non-emergency service calls Schedule and dispatch service technicians for installations and repairs Maintain accurate customer records in our database Coordinate with field teams to troubleshoot service issues Ensure clear and timely communication between customers and technicians Play a critical role in keeping operations running smoothly and efficiently

What We're Looking For:

2 years of experience in a call center, dispatch, or customer support role (required) Service Titan experience (Required) Experience in HVAC dispatch (preferred) Strong communication and problem-solving skills Ability to multitask and thrive in a fast-paced environment Team player with a customer-first attitude Familiarity with dispatching or scheduling software is a plus

Location:

Lewisville, TX 75057

Pay:

$16.00 - $21.00 per hour

Job Type:

Full-Time Willard is an Equal Employment Opportunity Employer.