Dispatcher

Dispatcher Palmetto Bay, FL 33157 $15

• $20 an hour
• Full-time $15
• $20 an hour
• Full-time Job Summary We are seeking a proactive and detail-oriented Dispatcher to join our plumbing team.

In this role, you will be responsible for coordinating service calls, scheduling technicians, and ensuring efficient daily operations. Your ability to manage multiple requests, communicate clearly, and prioritize urgent situations will be key to keeping our team running smoothly and delivering excellent service to our customers. Duties Schedule and dispatch technicians for service calls, maintenance, and emergency jobs in a timely and efficient manner Monitor technician locations and job progress to optimize routing and response times Communicate with customers to confirm appointments, provide updates, and ensure a high level of customer satisfaction Coordinate with technicians regarding job details, materials needed, and any schedule changes Enter and maintain accurate job information, invoices, and service notes in dispatching software (e.g., Housecall Pro or similar systems) Prioritize emergency calls and adjust schedules as needed to accommodate urgent service requests Track job completion status and ensure all work orders are properly closed out Assist with basic customer service tasks including answering phones, addressing concerns, and routing inquiries appropriately Support office operations by maintaining organized records and communication logs Experience Previous experience in dispatching, scheduling, or customer service (plumbing, HVAC, or home services preferred) Strong organizational and multitasking skills in a fast-paced environment Excellent communication skills with professional phone etiquette Familiarity with dispatching or CRM software (Housecall Pro, ServiceTitan, or similar) Ability to problem-solve quickly and make decisions under pressure Basic knowledge of plumbing services or willingness to learn Strong data entry skills and attention to detail Spanish and English (Required)

Pay:

$15.00

• $20.

00 per hour

Work Location:

In person