Dispatcher

Overview Join our team as a Dispatcher! The right person will coordinate scheduling with in-house and external technicians to perform work needed at commercial sites. You will work in office with a team of 3-4 others to manage repairs start to finish. Your proactive communication and problem-solving skills will help drive customer satisfaction in our friendly, sometimes fast-paced environment. Must be a team player and be willing to help others get the job done! Responsibilities Coordinate dispatch activities by assigning jobs / tasks; Utilize GPS tracking, Business Map online and other tracking tools to monitor tech travel as needed, parts delivering, freight, etc.; Communicate effectively and professionally with customers, technicians, outside vendors, drivers, clients, etc.; Enter accurate data into various systems including QuickBooks, Customer portals, and Internal programs; Prioritizing emergency issues while staying calm and helping with quick decision-making; Experience Excellent communication skills and phone etiquette Proficient in OFFICE Word Products, i.e. Word, Excel, etc. Typing, emails, etc. Be able to work well under pressure Schedule Monday - Friday 8am - 5pm (with a required 1 hr. lunch)

Pay:

From $15.00 per hour

Benefits:

Dental insurance Health insurance Retirement plan Vision insurance

Work Location:

In person