Dispatcher and Customer Service Representative (must pass a criminal background check)

Job Overview We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage towing logistics, and deliver exceptional customer service. Your energetic approach will ensure smooth operations across our supply chain, utilizing advanced transportation management systems and communication tools. This position offers an exciting opportunity to contribute to efficient logistics operations while providing top-tier support to clients and drivers alike. Your proactive mindset and analysis skills will help optimize routes, improve dispatching processes, and enhance overall service quality. Responsibilities Coordinate daily dispatching activities for AAA, Private and Insurance company's. Communicate effectively with drivers, and customers via multi-line phone systems, ensuring clear and professional phone etiquette. Manage GPS and GIS data to monitor vehicle locations, optimize routes, and support transportation planning efforts. Oversee tow schedules, deliveries, and receiving operations to ensure timely execution. Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining positive communication throughout the supply chain process Prior experience in dispatching within a logistics or transportation environment is highly preferred. Familiarity with GPS technology, GIS mapping tools, and route optimization techniques is beneficial. Excellent communication skills with the ability to handle multi-line phone systems professionally while demonstrating strong phone etiquette. Analysis skills to interpret transportation data for operational improvements are highly valued. Join us in a role that combines energetic coordination with detailed analysis — where your skills will directly impact our efficiency and customer satisfaction!

Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person