Dispatcher - Transportation

POSITION SUMMARY

Dispatcher will schedule vehicles to pick up and drop off clients for their medical appointments safely and on time. Dispatcher will be able to look at the particulars of the scheduling needs and makes the necessary adjustments. Dispatcher will be able to take into consideration factors such as the number of passengers per trip, the drivers who are available, the length of the trip, and appointment times. Dispatcher will work as part of a team to reach transportation benchmarks for Transportation Services. The job's purpose is to assure timely scheduling and dispatching of drivers for the provision of and maintenance of a caring environment for non-emergency clients while providing transport service as appropriate for the needs of the client. Represent the spirit of Southeastern Life Center, with its primary focus on removing the barriers to recovery for the clients we serve.

Essential Duties and Responsibilities:

Dispatchers will coordinate the transportation schedule for each day and/or week and inform drivers of their assignments for the day and/or week. The Dispatchers must also be able to appropriately schedule last-minute trips so that clients reach their appointments on-time.•

Problem Resolution:

Things can go wrong on a trip. A vehicle might get a flat tire or there might be an unexpected roadway closure, unforeseen situations arise Dispatchers will have to take action to make things right and limit disruptions so that client arrives safely and on-time to their scheduled appointments.

Maintaining Communication:

Dispatchers will serve as a liaison between different departments and people. They correspond with maintenance to see which vehicles are available and when out-of-service ones will be returned to the fleet. They talk to drivers to ensure the trip is going as planned. They field messages from customers wanting to confirm arrival time or calling with complaints about their trip experience.

Reporting:

Dispatchers are crucial in accurate reporting for the company. Dispatchers will provide detailed accounts of activities to assess patterns for inefficiencies. They will also be responsible for completing all required paperwork on time and with minimal errors.

Monitoring Safety:

We are committed to the safety of our clients and dispatchers are critical in this role. Dispatchers will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. If one of a transportation dispatcher's vehicles is involved in a roadway situation, he or she needs to decide the safest course of action, such as getting emergency help. Adhere to compliance programs with state and federal regulations, including those imposed by the Department of Transportation (DOT). Maintain up-to-date data in appropriate software systems. Following up with any accidents/incidents that might have arisen during the transportation of individuals and performing investigating reports as needed. Coordinate with community providers in need of transportation services for their clientele through our contractual agreements Provide fill-in as needed to provide transportation services in the event of staff vacancy. Report facts concerning accidents or incidents to control and hospital personnel in accordance with the organizational policy Take part in staff development programs and/or undertake further training if and when required opportunities Comply with the data protection measures and do not disclose personal information regarding patients or other employees to unauthorized personnel. Other duties as assigned

ADDITIONAL SPECIALIZED KNOWLEDGE/SKILLS

• An excellent working knowledge of NEMT Dispatch system Ability to keep a level head in a busy environment to rectify issues quickly and efficiently. Ability to think ahead and anticipate potential problems, such as allowing extra time during stormy weather. Managing time wisely both to be an effective employee and to spot ways in which transportation routes and procedures could be improved A commitment to teamwork since the job entail working with a variety of people Incumbent in the Transportation Dispatcher role are able to work as a member of a healthcare interdisciplinary team with a focus on ensuring successful recovery and overall mental health for clients. Incumbents must demonstrate an ability to apply age-appropriate principles of communication and clinical practice relevant to adolescent, adult, and geriatric patients. Must have experience with mental illness and/or substance abuse inclusive of activities therapy, group psychoeducational counseling, and/or milieu therapy. Incumbent must demonstrate competence in the use of equipment and application of procedures before being allowed to perform independently.

ORGANIZATIONAL RELATIONSHIPS

Supervises:

NA Reports to: Transportation Manager

ACCESS TO INFORMATION

Demographic:

consumer information such as name, date of birth, address, etc.

Clinical:

None Organizational:

unit and organizational policies and procedures Knowledge based: access to Information Resource Center reference resources

Supervisory Responsibilities:

This position oversees staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, CREDENTIALS, TRAINING and

EXPERIENCE

:

Minimum Required:

Good people skills with a caring and polite manner. Must have a valid NC driving license with no more than 3 penalty points.

Preferred:

Previous driving experience of working in patient transport. CPR, first aid, NCI and/or role related certification within 3 months of hire. PASS Basic certificate CTAA training within 90 days of hire PASS Wheelchair certificate Hands On training required with certified trainer within 90 days First Aid/CPR card or certificate within 30 days Defensive Driving certificate within 90 days Americans with Disabilities Act (ADA) - completed upon hire and annually Emergency Procedures for Vehicle Operations - completed upon hire and annually Drug test completed upon hire/ Required Skills/Abilities Must have strong operations experience. Excellent communication skills and must be able to interact with all levels of personnel. Must be a positive team player and have the ability to work harmoniously and effectively with staff, customers, contractors, suppliers/vendors, colleagues and Management. Attention to detail and organizational skills. Must have the ability to set and manage changing priorities and exhibit good time management and multi-tasking skills. Effective problem-resolution skills. Excellent customer service skills are required. Experience with computers and Microsoft Office, including the ability to learn, comprehend and utilize new computer programs. Experienced with Routing, GPS software, and all other relevant software platforms. Automotive maintenance experience preferred.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is typically performed in an office environment, with a moderate noise level.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required. Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision. Must be able to lift up to 15 pounds at all times. This position is subject to random mandatory drug testing.