Donor Services Supervisor

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary:

Donor Services Supervisors have direct supervision of all hourly staff who have access to the Attended Donation Center (ADC). They have responsibility with regard to total ADC supervision on a daily basis to meet the needs of the site and its donors.

Hourly Rate:

$19.71 per hour

Location:

Attended Donation Center in Graham, WA

Essential Duties and Responsibilities:

The Donor Services Supervisor responsibilities include the following and other duties as assigned: Performs all opening and closing procedures and responsibilities Ensure that the site is maintained at or above an acceptable level Ensure the LP Audits are maintained at an acceptable level Oversees supply management and ordering processes to ensure smooth site operations. Ability to delegate work to appropriate employees. Ensures building and functions are properly maintained; submits and monitors maintenance requests Ensure security and safety systems are in working order, including but not limited to door locks, alarms, and incident reports Full Cycle Hiring Be active in interviewing and onboarding new employees by following Goodwill's recruitment guidelines. Loss Prevention Serves as the security "captain" for assigned site location - works in cooperation with management and Loss Prevention to protect company assets from internal and external theft. Customer Service Ability to deliver exceptional customer service to a variety of customers.

Qualifications/Basic Job Requirements:

High School diploma or general education degree (GED) Three years related experience in supervision or management with proven incremental supervisory advancement Exceptional analytical, judgment, decision-making and communications skills Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus We Have You Covered!

Benefits Offered:

Medical, Vision, and Dental (M/V/D) insurance coverage for employees. We provide coverage for you, with a portion of the employee premium paid by Goodwill. Dependent coverage is available, with the cost being the responsibility of the employee Accident & Life insurance options to ensure financial protection. 401(k) Retirement Plan Vacation (1-4

Years:

80 hours annually) 10 paid Holidays annually 8 days prorated sick leave annually Access to Childcare Benefits through Upwards Parental leave covered by sick/vacation hours All employees receive merchandise discounts We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Cultural Competency:

Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population

Language Skills:

Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills:

To perform this job successfully, an individual should have knowledge and comfort using a computer, mouse, keyboard, 10-key, and touchscreen. Ability to move through various screens in multiple software and use web-based platforms with ease.

Certificates, Licenses, Registrations:

Valid First-Aid/ CPR card which meets OSHA and WISHA standards (may be obtained within 30 days of hire).

Other Qualifications:

Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands:

While performing the duties of this job, the employee is constantly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Will constantly lift 1-15 pounds, frequently lift 15-20 pounds, and occasionally up to 40 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate. Employees must be able to perform the essential functions of this position with or without reasonable accommodation. Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position. At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors. Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships. At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage, and we strongly encourage such persons to apply. This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.