Duty Manager-BTW

JOB SPECIFICATIONS

Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation. Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies. Responsible for the scheduling of all airport employees insuring adequate coverage. Maintain good employee relations. Handle employee problems in an efficient and effective manner. Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public. Adhere to company policies and procedures and participate in achievement of company objectives. Perform other duties as requested.

REQUIREMENTS

Motivated leaders who are willing to roll-up their sleeves and work alongside the employees 2 years of progressive management experience in a Customer Service environment preferred. 2 years' experience & proven success in managing Experience hiring, coaching counseling, staff planning, achieving budget goals Must be available weekends/holidays Operations, Airline or Hospitality experience required. Working knowledge of financial reports and budgets Excellent communication skills Strong computer skills; Word, Excel, data entry skills Flexibility, multitasking and experience working in a changing environment Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients.

QUALIFICATIONS

A. EDUCATION AND EXPERIENCE1.

High School diploma or equivalent.2. Some supervisory/management in shift work environment experience necessary.3. Must have at least three years previous experience in military police, law enforcement supervision or industrial security.4. Have State Security Officer license where applicable.5. Verbal and written communications skills6. Must be 18 years of age or older.7. Must have reliable telephone and transportation.

B. PERSONAL AND PHYSICAL REQUIREMENTS1.

Treat all information as confidential.2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.3. Must be able to sit, stand, lift, and/or bend throughout shift.4. Must pass pre-employment and random drug tests.5. Must complete a criminal background check.6. Must be able to read, understand and carry out instructions in English.7. Must meet necessary requirements to obtain a security sensitive identification badge.8. Must be able to verbally direct in English.9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).10. Be able to resolve problem situations with passengers when necessary.

PERFORMANCE RESPONSIBILITIES

1. Must be able to perform all duties of subordinate employees when necessary.2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Ensure implementation of the Safety Management System (SMS) 4. Implement safety plan for station 5. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary 6. Actively participate in the Safety Management System (SMS) 7. Schedule personnel daily and furnish copy to Department Manager.8. Monitor employee activity and makes adjustments as needed,9. Make sure employees follow all regulations/procedures.10. Check In/Out sheets to insure all employees have logged in times correctly.11. Deals courteously and tactfully with fellow employees.12. Communicate effectively with fellow employees and client representatives.13. Make recommendations to Department Manager regarding personnel performance.14. Communicate safety hazards and equipment problems to Department Manager or General Manager.15. Make sure state licenses and training records are current.16. On call 24 hours per day.17. Report inquiries and other major incidents to Department Managers.18. Respond to inquiries from client, staff, and passengers in a courteous manner.19. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.20. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.21. Attend meetings and inservices as required.22. Utilize appropriate communications channels and maintain records, reports and files as required.23. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.24. Adhere to company policies and procedures and participate in achievement of company objectives.25. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.26. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.27. Perform other duties as requested. 28. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training. Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury