IT Associate

IT Associate Historic Images - 2.8 Memphis, TN Job Details Full-time $18 an hour 1 hour ago Benefits Paid time off Flexible schedule Qualifications Sales management systems support Shopify Equipment troubleshooting Communication platforms AWS Data management Computer hardware Hardware support Customer support ticket management FileMaker Computer skills JSON Full Job Description What You'll Own This role has three layers, in order of focus: Sales Channels (Primary) List archive assets to sales channels — eBay, Shopify, and others — and own the listing process end-to-end. Monitor active listings for accuracy and resolve channel-side issues such as pricing updates, photo quality flags, item revisions, and channel rejections. Document the listing process so the workflow stays clear and repeatable as the team grows. Data Stewardship Make sure every photo's digital file and physical original never lose each other — keeping the archive trustworthy. Set up new campaigns in FileMaker by entering box numbers, SKU ranges, and collection metadata. Validate that campaign folders, bins, and assets are connected, named correctly, and ready for publication. Cross-check campaign folders in FileMaker against physical box and folder IDs. Review uploads to confirm filenames follow established conventions. Verify campaign folders sync correctly to AWS S3 and confirm integrity between local SSD storage and cloud backups. Label, track, and maintain archival SSDs. Keep a running log of missing, duplicated, or corrupted files and flag recurring problems. Help troubleshoot and train staff on folder structure, file naming, and upload best practices. Handle campaign closure — confirming digital files are archived and physical counterparts are boxed, barcoded, and shelved. IT Support (Secondary) Act as the first responder for small, quick-fix IT issues, escalating larger problems. Help with password resets, account access, and basic permission troubleshooting. Install, update, and fix software; perform basic diagnostics on workstation issues. Install, connect, and test scanners, thermal printers, and label makers. Basic Wi-Fi and workstation connectivity troubleshooting. Help recover files from local backups and guide less technical staff on general computer use. Maintain an inventory of equipment and escalate broken items with clear documentation. Required Qualifications Strong attention to detail and process consistency. Self-directed and reliable. Clear written communication for ticket handling, documentation, and Slack-based work. Comfort with spreadsheets and structured data. Comfort working in database-driven systems; willingness to learn FileMaker (training provided). Curiosity about how systems work, with willingness to learn

AWS, JSON

file structures, and basic Python scripting on the job. Basic comfort with computer hardware troubleshooting (peripherals, software install, password resets). Comfortable using Slack and Notion, or able to learn quickly. Preferred Qualifications Prior experience selling on eBay, Shopify, or other e-commerce channels. Background in archival, library, museum, or cultural-heritage technology. Prior experience in a role that required cross-team coordination or ticket-based work. Coursework, certificate, or self-taught experience with AWS or another cloud platform. Active interest in prompt engineering or working with large language models. Exposure to relational databases (SQL, Access, FileMaker, or similar). Some familiarity with Python or any scripting language. Recent graduate from a technical, information systems, or related program. Compensation & Growth This role starts at $18.00 per hour with structured opportunities to grow to $20.00 per hour based on demonstrated competence and ownership. Tier progression is reviewed jointly by the IT Lead and IT Manager. Why This Role Historic Images is building an internal IT department that will take on increasing ownership of how the company runs over the next five years. This is an entry-level position designed for someone with the right disposition and growth potential — not someone with a fixed résumé. If you're early in your technical career, comfortable in databases, and care about doing detailed work well, this is a foundation you can build on.

Pay:

$18.00 per hour

Benefits:

Flexible schedule Paid time off Ability to

Commute:

Memphis, TN 38132 (Required)

Work Location:

In person