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Tour Guide Trainer & Performance Coach
Job
Ghost City Tours
Seattle, WA (In Person)
$72,800 Salary, Full-Time
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Job Description
Tour Guide Trainer & Performance Coach Ghost City Tours - 3.8 Seattle, WA Job Details Contract $35 an hour 3 days ago Qualifications Teamwork Outdoor work Customer service Performance feedback (performance evaluation method) Learning styles adaptability Team development Schedule management Instructional adaptability Teaching Constructive feedback (student motivation techniques) Providing feedback to students Full Job Description About Ghost City Tours Ghost City Tours is one of the leading ghost tour and haunted pub crawl companies in the United States, operating in multiple cities and welcoming thousands of guests each year through immersive storytelling experiences. Our tours combine history, folklore, true crime, paranormal legends, and theatrical performance to create unforgettable experiences for guests from around the world. We believe great tours are built by great storytellers — people who can captivate audiences, create memorable moments, and deliver exceptional hospitality. At Ghost City Tours, we value creativity, professionalism, entertainment, teamwork, and guest experience. Whether leading a haunted walking tour, hosting a haunted pub crawl, or mentoring new guides, our team members play an important role in bringing each city's stories to life. We foster a fast-paced, collaborative, and performance-driven environment where guides and trainers are encouraged to develop their skills, grow as entertainers, and make a lasting impact on both guests and fellow team members. Position Overview Ghost City Tours is seeking an experienced Trainer, Mentor, and Performance Coach to help develop and support our growing team of tour guides across multiple markets. This role is heavily focused on live performance coaching, storytelling development, guest engagement, confidence building, and maintaining high-quality tour experiences. The ideal candidate is someone who understands how to guide performers, manage personalities, provide constructive feedback, and help individuals grow into polished, engaging entertainers. Candidates with backgrounds in theater, directing, education, live entertainment, hospitality, tourism, or experiential events are strongly encouraged to apply. What You'll Do Train newly hired tour guides on storytelling, tour delivery, pacing, guest interaction, and operational expectations Conduct shadow tours, evaluations, auditions, and live coaching sessions Help guides improve stage presence, confidence, improvisation, timing, and crowd engagement Provide constructive feedback, accountability, and performance development plans Support consistency in tour quality, professionalism, and guest experience standards Assist with script updates, training materials, and educational programming Work closely with Operations leadership to identify coaching opportunities and performance concerns Mentor guides through ongoing development and continued performance improvement Foster a collaborative, supportive, organized, and creative team culture Qualifications Strong public speaking and interpersonal communication skills Experience in directing, coaching, teaching, training, or leadership roles Ability to motivate and manage different personality types Comfortable giving feedback in real-time, live environments Excellent organizational, scheduling, and communication skills Ability to adapt coaching methods to different learning styles Comfortable working evenings, weekends, holidays, and outdoor environments Reliable transportation and flexibility to support trainings as needed Preferred Background Theater, acting, directing, improv, or live performance experience Experience teaching or developing educational programs Hospitality, tourism, entertainment, or guest experience leadership Event management, production coordination, or artistic leadership experience Customer service and team development experience Tour guide or experiential entertainment background preferred Compensation Contract Position Flexible, as-needed scheduling based on hiring and training demand Competitive contract compensation Training sessions are typically expected to last approximately 2 hours per session Why Ghost City Tours? Unique, creative, and interactive work environment Opportunity to help shape and grow teams Ability to make a direct impact on guest experience and guide success To Apply Please submit your resume along with a brief introduction explaining your background, coaching or performance experience, and why you would be a strong fit for this role.