Job Description
Description Summary:
The Assistant Head Coach is responsible for maximizing the profitability of their store while ensuring operational excellence. This role involves supervising and coordinating the activities of Assistant Coaches and overseeing all aspects of the store's operations, including personnel management, sales goals, and compliance. Essential Duties and Responsibilities:
Supervision:
Direct and supervise all Team Members, including Assistant Coaches, ensuring they are effectively managing their responsibilities and contributing to the success of the team Personnel Management:
Oversee all Team Members and Assistant Coaches in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary Responsible for directly managing the hiring, training, assigning duties, coaching, and evaluating Assistant Coaches and Team Members to maintain a high performance alignment with organizational goals Sales Performance:
Monitor and sales activities to ensure the store meets its goals by delivering exceptional service and high- quality goods Pawning and Buying Performance:
Perform and pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value Policy Implementation:
Implement and enforce policies, goals, objectives, and procedures for your store Safety and Compliance:
Enforce safety, health, security rules, OSHA compliance, and loss prevention policies Team Meetings:
Plan and facilitate monthly team meetings to communicate goals, updates, and feedback Guest Service:
Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints Communication:
Keep appropriate personnel informed of actions that may impact operations or assignments Assistant Coach Role Knowledge:
Fully understand the responsibilities and monitor the performance of Assistant Coaches Additional Duties:
Perform other duties as assigned by the District Manager or Executive Management Requirements Qualifications:
Formal Education and Experience Requirement (Must meet one or more of the following requirements): Bachelor's degree (B.A.) from a four-year college or university, or Associate degree with additional retail or pawn experience 2-4 years of manager or director experience Knowledge:
Familiarity with Point of Sales (POS) systems Proficiency in Microsoft Office Suite Certificates, Licenses, Registrations:
Must maintain a valid and unrestricted driver's license at all times Eligible to obtain any special state-required licenses or certificates as required by law or the company Must maintain eligibility to serve as a responsible person on the Federal Firearms License (FFL) Physical Requirements:
Stationary Positions:
Stand or sit 20% of the day Movement:
Walk or traverse 80% of the day Hand Usage:
Operate, activate, and position objects 100% of the day Climbing/Balance:
Climb stairs/ladders or balance for 20% of the day Stooping/Kneeling:
Position self or move objects for 30% of the day Communication:
Talk/hear for 100% of the day Vision:
Detect, perceive, identify, and observe 100% of the day Smell:
Distinguish odors 100% of the day Repetitive Motion:
Engage in repetitive motions 20% of the day Pushing/Pulling/Reaching:
Engage in these activities 20% of the day Lifting Requirements:
Medium Work:
Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects PAL Management, Inc. offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law. Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), short- and long-term disability, subject to the eligibility requirements for each benefit plan. PAL Management, Inc. is an Equal Opportunity Employer/Veterans/Disability.
