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Applications Support Specialist
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Robert Half
Full-Time
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Job Description
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.
Responsibilities:
- Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.
- Configure assignment rules and target audiences to streamline training assignments for Commercial learners.
- Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.
- Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.
- Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.
- Generate compliance and completion reports while validating data accuracy using Excel.
- Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.
- Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.
- Adhere to established governance standards, including naming conventions and metadata protocols.
- Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
- Strong proficiency in managing and configuring learning management systems, particularly SuccessFactors.
- Exceptional skills in troubleshooting system-related issues and providing user support.
- Experience in generating and analyzing reports using Microsoft Excel.
- Familiarity with compliance standards and training documentation practices.
- Ability to collaborate effectively with stakeholders and cross-functional teams.
- Knowledge of governance procedures, including SOPs and metadata standards.
- Demonstrated ability to manage high-volume training requests with accuracy and efficiency.
- Strong communication and organizational skills to support consistent learner experiences.