Specialist, Customer Success (Higher Education)

Job Listing ID:

4485213

Job Title:

Specialist, Customer Success (Higher Education)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/02/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

This role is responsible for serving as a trusted partner to a dedicated book of business, driving adoption, engagement, and consistent revenue retention. In this position, you will manage the end-to-end customer journey, from initial adoption through the renewal cycle, ensuring our products and platforms deliver on their promise. By proactively solving courseware challenges and demonstrating ongoing value, you protect our revenue base and build deep-seated loyalty within your book of business. Your success is defined by your ability to navigate the academic cycle and anticipate educator needs, ensuring faculty and students realize the full potential of our technology, which facilitates account renewals and the successful continuation of our partnership. The Customer Success Specialist reports directly to the Team Manager, Customer Success - Higher Education. Impact You Will Make in

This Role Secure Revenue Retention & Renewals:

Drive the retention strategy for your book of business by identifying and mitigating churn risk early. In close partnership with Sales, you will manage the end-to-end customer journey from initial onboarding through the renewal cycle and the successful continuation of the customer relationship. Manage Reactive while

Driving Proactive Engagement:

Execute a proactive engagement model throughout the academic cycle while providing timely, responsive support to resolve instructor hurdles. You will ensure educators feel supported at every milestone, from initial setup through semester-end reviews.

Drive Proactive Value Realization:

Partner with faculty to move beyond basic "how-to" resolution, ensuring they realize the full potential and ROI of our tools. You will consult on best practices that demonstrate clear value within their specific course environments.

Master Product & Value Delivery:

Develop deep platform expertise to consult with educators, translating complex features into actionable product solutions that prove our value and justify ongoing investment. Act as the Voice of the

Customer:

Collect and share educator feedback and success stories with internal teams to ensure our product evolution aligns with what drives long-term customer loyalty.

Deliver Frictionless Experiences:

Simplify the educator's journey by anticipating and resolving technical or platform-related hurdles, making our products a seamless and essential part of their curriculum.

Execute Strategic Initiatives:

Support additional department-wide initiatives and targeted projects as assigned to help meet organizational revenue goals and business priorities.

What You Will Bring Educational Background:

A bachelor's degree is required for this role.

Relevant Experience:

3+ years of experience in Customer Success, Account Management, or a related customer-facing role with a proven track record of driving customer satisfaction and contributing to long-term account retention.

Retention-Focused Mindset:

A proven ability to protect and grow a base of business. You can demonstrate how your proactive engagement directly leads to revenue retention, risk mitigation, and long-term customer continuation.

Exceptional Communication:

The ability to build strong relationships with educators and present complex information in a clear, compelling manner.

Internal Stakeholder Management:

A commitment to transparency and collaboration with internal partners. You will proactively keep Sales teams and other stakeholders informed of activity, risks and successes to ensure a unified strategy. Adaptability in a

Fast-Paced Environment:

The ability to navigate organizational growth, process evolution, and the scaling of department operations.

Technology Fluency:

A natural cur...

Job Classification:

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A