Technical Specialist, Leadership and Instructional Foundations for Texas (LIFT)

Technical Specialist, Leadership and Instructional Foundations for Texas (LIFT)

EDUCATION SERVICE CENTER, REGION 20

[ESC-20] - 4.3 San Antonio, TX Job Details $5,022 - $5,651 a month 18 hours ago Qualifications Productivity software Associate's degree Technical Proficiency Full Job Description

JOB SUMMARY

Provide clients with high quality support for state initiatives and Leadership and Instructional Foundations for Texas (LIFT) Component Program areas, including: telephone, electronic, or walk-in assistance and training assistance.

Assist the LIFT Component including:

scheduling, tracking, reporting information, and marketing for professional development services and LIFT products. Provide multifaceted administrative support for meetings across the region.

POSITION REQUIREMENTS

JOB

KNOWLEDGE, SKILLS/ABILITIES

Knowledge Associate's degree required from an accredited university; major in education preferred. Three years of relevant experience required. Experience with data collections and reporting preferred. Experience with Canvas administrative software preferred. Skills/Abilities Demonstrated ability to organize time and workloads efficiently to meet deadlines. Demonstrated strong customer service orientation. Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases. Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations and working in a cloud-based and/or networked environment. Exceptions to these requirements will be considered based on exemplary skills, knowledge, and record of success.

PRODUCTS/OUTCOMES

Respond to all client telephone calls and take prompt and appropriate action. Ensure that requests for services are promptly handled and that proper output and information is delivered. Assist and facilitate with and/or conduct LIFT training. Act as first line of problem-solving LIFT state initiatives and related activities. Provide technical support to clients in the program areas of the LIFT Component. Serve as a resource in identifying client or data problems and suggest corrective measures. Follow up with Texas Education Agency (TEA) on all requests for TEAL accounts in a professional and timely manner. Assist in the printing, preparation, and mailing of workshop materials, correspondence, and LIFT updates to clients. Make arrangements for conferences, meetings, webinars, and workshops. Assist the

ESC-20 LIFT

team as required to provide high quality services and products to clients. Work in tandem with Educational Consultants to provide high quality services and products to clients.

INITIATIVE

Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities. Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served. Seek, participate, and engage in job-related learning and development experiences that provide professional growth. Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly. Demonstrate flexibility and adaptability to new situations and assignments. Set challenging goals and reach a high standard of performance despite barriers encountered. Perform duties with awareness of broader organizational impact, ensuring actions and decisions support department and organizational success. Promote and support continuous improvement and organizational change. Work under minimal supervision.

COMMUNICATION/HUMAN RELATIONS

Model the Principles of Public Service (Policy

AD LOCAL

). Communicate in a timely and effective manner and interact professionally. Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes. Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients. Demonstrate professional-level written and oral communication skills. Work collaboratively in a team setting. Keep supervisors informed. Regularly handle and maintain confidentiality of sensitive communications and information at all times.

SUPERVISION AND ORGANIZATION OF STAFF

None

BUDGET RESPONSIBILITY

Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment.

PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS

Tools/Equipment Used:

Standard office equipment including personal computer, peripherals, copy machine, phone, etc.

Posture:

Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting.

Motion:

Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.

Lifting:

Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15-50 pounds).

Environment:

This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment).

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress.

ADDITIONAL REQUIREMENTS

Champion and model the Center's Mission, Vision, Core Values, and Service Standards. Function within the policies and procedures of ESC-20. Accept other responsibilities as assigned. Dress and groom appropriately for the ESC-20 work setting. Travel independently to fulfill responsibilities of the position. Maintain regular and reliable attendance, majority in-person/onsite. Serve at the will of the Executive Director.

Deadline to apply:

May 25, 2026