Training Operations & Learning Experience Specialist

Training Operations & Learning Experience Specialist Vireo Health of Rocky Mountain LLC Albuquerque, NM Job Details Full-time $70,000 - $80,000 a year 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Human-centered design Employee onboarding Version control Presentation software Bachelor's degree in communications Curriculum development E-learning (training delivery method) Bachelor's degree in business Data reporting Mid-level 3 years Analysis skills Content creation Bachelor's degree Developing new training programs E-learning platforms Communications LMS Online education instructional development Cross-functional collaboration Onboarding process management Business Cross-functional communication Training delivery Analytics Full Job Description Who We Are Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth. Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.

Job Title:

Training Operations & Learning Experience Specialist Type :

Full-Time, Exempt Location :

Albuquerque, New Mexico Position Objective The Training Operations & Learning Experience Specialist is responsible for designing and delivering engaging, scalable learning experiences across retail and cultivation teams, with a primary focus on New Mexico retail operations and cultivation operations across both Colorado and New Mexico. This role mirrors the retail learning experience function while incorporating additional ownership of cultivation training, compliance alignment, and multi-state operational consistency. The position ensures training is engaging, accurate, and operationally effective, supporting frontline retail execution in New Mexico and cultivation environments across both states. Essential Functions Onboarding & Learning Experience (30%) Support the design and coordination of a structured onboarding experience for both retail and cultivation roles Assist in ensuring onboarding is consistent, engaging, and aligned to operational readiness across environments Partner with the CO Retail Specialist to maintain consistency in onboarding frameworks Track onboarding completion and share feedback to support continuous improvement LMS Ownership & Learning Experience (25%) Support LMS administration for assigned functions including learning paths, role-based curricula, and automated assignments Assist in maintaining a seamless and engaging learner experience across retail and cultivation teams Pull and organize completion, engagement, and performance data to support reporting efforts Gamification & Engagement Strategy (15%) Support the implementation of gamification strategies to drive engagement across retail and cultivation teams Assist in adapting engagement approaches to different environments including store and cultivation settings Monitor learner participation and completion rates and share observations to inform improvements Content Development & Operational Enablement (15%) Support the development of training content including microlearning modules, SOP-based guides, and operational and compliance training Assist in translating retail and cultivation processes into clear, actionable content Help maintain consistency and version control across training materials Compliance & Cultivation Integration (10%) Support compliance training efforts by ensuring materials reflect state-specific regulatory requirements for New Mexico and Colorado Partner with Compliance to incorporate regulatory updates into existing training materials Assist with cultivation-specific training needs to ensure accuracy and applicability Reporting & Continuous Improvement (5%) Compile and organize training data to help identify gaps in engagement, completion, and effectiveness Support cross-functional partners by providing learning data and observations to inform strategy Key Competencies Learning Experience Design Creates engaging, user-centered learning experiences that drive adoption and retention Moves beyond static content to interactive, modern formats Digital & Systems Fluency Effectively leverages LMS platforms and learning technologies Builds scalable systems that support training delivery and tracking Gamification & Engagement Mindset Applies gamification principles to increase participation, completion, and motivation Thinks creatively about how to drive learner engagement Operational Rigor & Detail Orientation Ensures accuracy, compliance, and consistency across all training materials and systems Maintains strong version control and documentation Content Translation Simplifies complex information into clear, actionable, and digestible content Designs materials that are practical and easy to apply in the field Execution & Reliability Delivers high-quality work consistently and on time Manages multiple priorities without sacrificing quality Continuous Improvement Uses data and feedback to refine content, systems, and learning experiences Proactively identifies gaps and opportunities Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Education and Experience Must be at least 21 years of age in accordance with state cannabis regulations. Bachelor's degree in Instructional Design, Learning & Development, Communications, Business, or related field preferred 3-5 years of experience in training operations, LMS administration, instructional design, or learning experience design Experience supporting retail, operations, or cultivation environments preferred Experience working with LMS platforms (implementation, administration, reporting) required Experience developing digital and interactive learning content preferred Equivalent combination of education and experience will be considered Strong content creation skills (PowerPoint, Canva, microlearning tools) Understanding of modern learning principles (microlearning, blended learning, adult learning theory) Strong analytical skills with ability to interpret training data and engagement metrics High attention to detail with strong organizational discipline Ability to manage multiple priorities in a fast-paced environment Working Conditions (Schedule, Environment, Travel) This position follows a hybrid schedule, with an on-site presence of approximately three days per week and up to two remote days, based on business needs. Requires scheduling flexibility, including evenings, weekends, and holidays, based on operational needs. Occasional travel may be required for store visits, cross-functional collaboration, or market support. Must have reliable transportation. Ability to sit, stand, and walk for extended periods of time throughout the workday. Why Choose Vireo? Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives. Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together. ✅

A Growing Industry:

Work at the leading tech company in the cannabis industry and help shape the future ✅

Passionate Culture:

Join a team that cares about the plant, the people, and the purpose behind what we do ✅

Employee Perks:

Enjoy competitive pay and benefits, paid time off, and employee discounts ✅ Making an

Impact:

We're committed to education, sustainability, and giving back to the communities we serve. EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com

Salary Range:

$70,000 - $80,000

Benefits Offered:

Medical, Dental, Vision, STD, LTD, HSA, FSA Dependent Care, Voluntary Life, EAP, 401(k) Match To be considered for this position your application must be submitted by June 27th, 2026. If after said date the position is not filled, applications will be accepted until the position is filled.