Senior Director, Learning Experience Design

Job Listing ID:

4490556

Job Title:

Senior Director, Learning Experience Design Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/12/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About the

Role:

Lead Customer Experience (CX) Curriculum Development and own the end-to-end curriculum strategy for all customer-facing roles and programs. Build and run a high-performing Curriculum Development organization that designs product and role-based learning, certifications, and content lifecycle standards; partner closely with Learning Business Partners, Product, Adoption & Value, Delivery, and GTM to ensure curricula drive measurable business outcomes.

Core Responsibilities:

Own the CX curriculum strategy and 12-18 month curriculum roadmap; ensure alignment with product roadmaps, GTM priorities, and customer success outcomes. Lead and scale the Curriculum Development organization (managers and ICs across Curriculum Strategy & Design, Product Learning Development, Internal/Partner Development, Localization & Translation, Media Design). Set standards, hiring plan and budget. Establish and operate curriculum governance, design standards, competency frameworks, and role-based learning paths (including certification and assessment strategy). Translate business and LBP inputs into prioritized curricula and programs; manage intake/prioritization with Strategic Planning & Enterprise Alignment and Learning Business Partners. Drive product learning development for releases: define learning scope, acceptance criteria for release readiness, authoring standards, and launch enablement. Embed assessment design and valid proficiency measurement into curricula (pre/post assessments, scenario assessments, on-the-job evaluations). Ensure localization and accessibility requirements are integrated into design decisions and delivery timelines. Optimize content production workflows and toolset (authoring, translation, review cycles), collaborating with Innovation & Knowledge Strategy to automate where possible. Oversee the Learning AI strategy in partnership with

Innovation & Knowledge Strategy:

apply generative AI to enhance content creation, personalization, and customer learning experiences while establishing quality, governance, and responsible-use standards. Manage external vendors/contractors for large production work and oversee vendor selection and performance. Provide executive reporting on curriculum investments and business impact; build business cases for resourcing and tooling.

Basic Qualifications:

12+ years of experience in enterprise learning, curriculum development or enablement with progressive leadership (including people managers). 5+ years building and managing curriculum functions or large instructional design teams. Demonstrated experience with product learning at scale in a SaaS environment (role-based programs, certifications). Strong understanding of adult learning, assessment design, localization, and content production workflows. Experience with content generation and localization at scale, including translation management and learning tool ecosystems (e.g., authoring tools, LCMS, DAM, review/QA workflows), plus administration and integration experienc...

Job Classification:

Instructional Coordinators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A