One-Stop Generalist I - 005144

One-Stop Generalist I

• 005144 at University of South Alabama One-Stop Generalist I
• 005144 at University of South Alabama in Mobile, Alabama Posted in 12 days ago.

Job Description:

Posting Details Position Information Position Number 005144 Position Title One-Stop Generalist I

• 005144 Division Finance and Administration Department 172653
• SFS One-Stop Minimum Qualifications High school diploma or equivalent and two years of related experience.

An equivalent combination of education and experience may be considered. Preferred Qualifications Customer service in a student-focused higher education environment or student support services is preferred. Job Description Summary The University of South Alabama's One-Stop department is seeking to hire a One-Stop Generalist I. Interested candidates should apply to be considered. Essential Functions These are the job duties required of the position. Essential Functions Directly support student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience. Answers questions via incoming phone calls, live chats, and in-person visits regarding federal financial aid, student account services and questions related to other student services areas, as needed. Directs calls to other departments, as applicable. Logs communications in the database as needed for audit trail purposes. Assists with onboard training and refresher training as needed. Provides accurate information quickly, efficiently and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge with those you are working with to ensure they feel supported. Exceeds expectations and ensures calls and visits are managed with student-first mentality. Attends and participates in scheduled events during and after office hours, as needed. Participates in extended office hours as scheduled during the year. Provides general office support that assists in the functioning of the office. Regular and prompt attendance. Ability to work schedule as defined and overtime as required. Related duties as required. Posting Information Number of Vacancies 1 Position End Date (if temporary) Job Open Date 05/02/2026 Job Close Date Open Until Filled Yes Special Instructions to Applicants Working Days Monday

• Friday Working Hours 8:00 a.m.
• 5:00 p.m. Job Location Main Campus Full-time or Part-Time Full Time Regular or Temporary Regular Supplemental Questions Required fields are indicated with an asterisk (
• ).

• Are you at least 18 years of age? Yes No
• Do you have a legal right to work in the United States? Yes No
• The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status? Yes No
• What is the highest level of education you have completed? Less than High School High School Diploma or equivalent Associates Degree Bachelors Degree (or will obtain within 6 months) Masters Degree (or will obtain within 6 months) Terminal Degree (or will obtain within 6 months)
• How many years of related experience do you have? Less than 1 year Between 1
• 3 years Between 3
• 5 years Between 5
• 7 years More than 7 years
• How did you hear about this position?

USA website Zip Recruiter Indeed HigherEd Jobs Alabama Career Center / Alabama Works Word of mouth Other Applicant Documents Required Documents Optional Documents Resume Cover Letter The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO. EO Employer

• minorities/females/veterans/disabilities/sexual orientation/gender identity.

Annual Security and Fire Safety Report The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: . You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688. Equal employment opportunity, including veterans and individuals with disabilities. PI284295062