Student Services Manager (Intercultural Center)

Job Description Job Description Student Services Manager (Intercultural Center) Job

ID322810

Location Paradise Valley Community Coll Full/Part TimeFull-Time Regular/TemporaryRegular Add to Favorite Jobs Hiring Salary Range $68,850.00

• $89,505.00/annually, DOE Grade 118 Work Schedule Monday
• Friday, 8am
• 5pm; some evenings and weekends may be required

Summer Hours:

Monday

• Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Paradise Valley Community College (PVCC) is seeking a Student Services Manager who leads the daily operations and collaborative outreach initiatives of the Puma Empowerment Center, Intercultural Center, and student CARE/Behavioral Intervention Team (BIT). Reporting to the Dean of Student Affairs for Retention and Engagement, the manager will oversee the Puma Empowerment Center, ensuring students have access to essential resources and support services through community partnerships and district-level collaborations. This position will also lead weekly

CARE/BIT

meetings and ensures that the

CARE/BIT

team responds to reports in a timely and holistic manner. The manager will envision and collaboratively plan, implement, and evaluate programs, services, as well as campaigns that support healthy and supportive student learning environments for evolving PVCC student needs. This position also serves as the backup student conduct officer. The ideal candidate possesses a strong understanding of national

CARE/BIT

best practices, experience with student crisis management, and problem-solving skills. Strong time management skills, awareness of collaborative event planning strategies, and ability to evaluate efforts are critical to this role. Proficiency in monitoring project budgets is essential, as are excellent communication and interpersonal skills. Competence in utilizing modern office technology and relevant software applications is required. Additional Information

Note:

A second interview is included in the hiring process. Essential Functions 40% Manage PVCC Student Care Response

• Co-leads weekly

CARE/BIT

meetings and ensure that the

CARE/BIT

team responds to reports in a timely and holistic manner

• Serve as the back-up student conduct officer
• Regularly train faculty, staff, and students on how to best support students of concern and address concerning student behavior
• Collaboratively design and implement campaigns advertising resources and techniques to enhance student well-being and success
• Attend regular trainings and meetings offered by the district
• Regularly update well-being-related resources featured on website, canvas shells, etc 30% Manage PVCC Basic Needs and Wrap-Around Service Support
• Oversee Puma Empowerment Center, ensuring students have access to essential resources and support services through community partnerships and district-level collaborations
• Regularly communicate with on and off-campus partners to continue and expand services that support student basic needs such as food, housing, financial literacy, emergency grants and loans, career development, etc.
• Collaboratively plan and schedule accessible resources in the Puma Empowerment Center to meet evolving student needs
• Actively train faculty, staff, and students on current student needs and resources available at the Puma Empowerment Center
• Regularly visit with off-campus partners, attend District meetings, and participate in related trainings 25% Lead Student Success and Retention Efforts
• Supervise team (currently one Analyst and two Peer Leaders)
• Envision and collaboratively plan, implement, and evaluate programs, services, and campaigns that support healthy and supportive student learning environments for evolving PVCC student needs
• Support student organizations, leaders, staff and faculty with ideas and initiatives that support student retention and engagement
• Assist with Transfer initiatives
• Manage budget and oversee purchasing
• Assess and evaluate programs and initiatives
• Monitor student retention patterns and adjust programming to meet evolving student needs 5% Duties as Assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience.

OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Master's degree in Education, Social Work, Psychology, or a related field 2. Experience leading programming efforts for evolving student needs and populations 3. One year of

CARE/BIT

support and/or emergency response and/or student conduct experience 4. Experience developing and delivering training, presentations, or outreach related to student well

• being and support 5.

Experience with electronic record keeping, communication tools, and confidentiality requirements 6. Knowledge of applicable federal and state public benefits and resources 7. One year of full-time relevant MCCCD experience during the previous two years Special Working Conditions Will require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: maricopa/about/apply Travel to campus during interview/selection process will be at candidate's own expense MCCCD does not sponsor individuals for any type of work visas Will be required to travel or be assigned to all MCCCD locations and other off-campus events, conferences, and/or trainings Will require occasional evening or after-hours availability may be necessary to support campus needs, student emergencies, outreach initiatives, or critical incident response. Will require a physical presence on campus due to the collaborative and student-facing nature of the role. Regular on-site engagement is essential to address student concerns, conduct meetings, coordinate interventions, and provide direct support services. May require prolonged periods of standing, sitting and viewing a computer screen May be required to lift or carry up to #25 lbs.