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Job Description
STUDENT SERVICES & ENROLLMENT COORDINATOR
RhythmAddict Dance Center Rancho Cucamonga, CA Job Details Part-time From $16.90 an hour 16 hours ago Qualifications Spanish Email customer support Phone communication Fitness sales Attention to detail Student support Phone canvassing Initial Contact (sales skills) Prospecting Computer skills Time management Client interaction via phone calls Full Job Description
THE ROLE
This is not a sit-behind-the-desk-all-night job. This role combines student support, sales, lead follow-up, marketing support, and administrative responsibilities. You will be the first point of contact for many prospective students and play a critical role in helping them get started, stay engaged, and continue their dance journey. A significant portion of this role involves making outbound phone calls, following up with prospective students, answering questions, and helping people choose the right classes, memberships, and programs. You will also move throughout the studio during classes and events, interact with students, support studio operations, and help create an exceptional experience for everyone who walks through our doors.
TOP PRIORITIES
The three most important outcomes for this role are: 1. Deliver an exceptional student experience. 2. Consistently follow up with prospective students and inquiries. 3. Help students enroll in memberships and continue their dance journey.
RESPONSIBILITIES
Student Experience Greet students and guests with warmth, professionalism, and enthusiasm Check students into classes and maintain smooth studio flow Assist new students with registration, account setup, and payments Answer questions about classes, memberships, events, and studio policies Create an outstanding first-time and every-time experience Sales & Lead Follow-Up Follow up with prospective students by phone, text, email, and other communication channels Respond promptly to inquiries and leads Help prospective students choose the right classes and programs Educate students about memberships and studio offerings Support membership sales through relationship-building and effective communication Maintain accurate records of communications and follow-up activities Help convert prospects into active students and active students into members Marketing & Studio Support Capture photos and videos during classes and events for social media Assist with flyers, social media content, event promotion, and studio marketing efforts Move through the studio with awareness during classes and events rather than remaining at the front desk Help create an energetic and welcoming studio atmosphere Operations Process class purchases, memberships, event registrations, and merchandise sales Maintain accuracy across registrations, payments, and student accounts Help maintain studio presentation through cleaning, tidying common areas, and restocking supplies Support daily studio operations and help wherever needed
WHAT SUCCESS LOOKS LIKE
In this role, success means: Students consistently feel welcomed, supported, and valued Leads and inquiries receive timely follow-up without reminders or supervision New students become returning students and long-term members Registrations, purchases, and student accounts remain accurate and organized You consistently take initiative and contribute to the success of the studio You can be trusted to follow through on responsibilities and commitments
WHAT WE'RE LOOKING FOR
Required Strong interpersonal and communication skills Comfortable making outbound phone calls and having sales-oriented conversations Solid computer skills and ability to learn new software systems quickly Exceptional time-management and organizational skills Strong attention to detail and accuracy Ability to self-direct and stay productive without constant supervision Reliable, punctual, and dependable Friendly, patient, and genuinely enjoys helping people Comfortable working in a fast-paced environment where multiple things may be happening at once Comfortable moving throughout the studio and interacting with students throughout the shift Preferred Experience in hospitality, fitness, dance, recreation, membership sales, customer service, or a similar people-focused environment Experience with social media content creation Spanish fluency is helpful but not required
WHO THRIVES IN THIS ROLE
People who succeed in this role: Enjoy talking with people and building relationships Are comfortable making phone calls and asking for commitment Naturally notice what needs to be done and take initiative Like staying busy and wearing multiple hats Take pride in being organized and accurate Enjoy helping people make decisions and achieve goals Don't wait to be told what to do next—when things slow down, they look for the next student, lead, project, or task that needs attention
THIS ROLE MAY NOT BE A GOOD FIT IF YOU
Prefer a quiet desk job with significant downtime Dislike making phone calls Are uncomfortable discussing memberships or enrollment options Prefer working independently with limited interaction Need constant direction to stay productive Struggle with organization, follow-through, or attention to detail
COMPENSATION & GROWTH
Starting Pay:
$16.90/hour We believe in rewarding growth and contribution. This role includes a clear raise path tied to: Training completion Studio systems mastery Reliability and attendance Student-service performance Lead follow-up performance Membership and enrollment support Overall contribution to the success of the business
SCHEDULE
Part-Time Monday-Friday:
6:00 PM to close (typically 9:30-10:30 PM) First Friday of the
Month:
Typically until 10:30 PM Final Friday of the
Month:
Typically until 1:00 AM or later
Sundays:
12:00 PM-3:30 PM minimum, sometimes later Applicants should be consistently available for evening shifts and weekend responsibilities.
WHY RHYTHMADDICT?
We're not looking for someone to simply answer phones and process transactions. We're looking for someone who enjoys helping people, takes pride in creating great experiences, follows through on commitments, and wants to play a meaningful role in helping adults discover confidence, connection, friendship, and joy through dance.
