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Job Description
Compensation:
$19.65 per hour
Compensation Type:
Non-Exempt Employment Type:
Regular Grade:
NE08 Position Summary This position performs technical and customer service duties to assist in the college's advising, student registration and records management processes.
MAJOR DUTIES
Receives, processes and analyzes incoming student transcripts, including international transcripts and military transcripts. Reviews and records prior learning credentials (AP, CLEP scores, IB, TEEX, etc.). Researches and verifies institutional accreditation. Compiles and calculates quarter hour courses for semester hour credit. Analyzes, processes and posts equivalent transfer coursework; prepares transfer evaluation reports. Manages and processes transfer credit appeals. Reviews, researches, and processes course substitutions based on transfer credit. Maintains Transcript Equivalency System with College Source. Completes degree and enrollment verification requests. Processes transcript requests and resolves issues with third-party systems. Enters grades and processes grade changes. Manages and enters grades into military system. Understands, explains, and follows the Family Educational Rights and Privacy Act (FERPA), related to student records. Provides forms and instructions to students and enters release information into computer system. Provides customer services; answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; takes messages and makes appointments. Records, registers, drops and withdraws students from classes; enters withdrawal grades as appropriate; troubleshoots and resolves registration error codes, and billing issues due to data entry errors. Provides instructions and guidance on way finding on the website Assists students in registering for classes. Resolves issues with student records. Sorts and files completed paper documents in preparation for scanning; scans and indexes documents. Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of modern office practices and procedures. Knowledge of college and department policies and procedures. Knowledge of college admissions and residency requirements. Knowledge of computers and job-related software programs. Skill in decision-making and problem-solving. Skill in prioritizing and organizing work. Skill in interpersonal relations and working with the public. Skill in oral and written communication. Skill in working effectively with a wide range of constituencies in a diverse community.
SUPERVISORY CONTROLS
The Registrar assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include college and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related technical and customer service duties. Strict regulations contribute to the complexity of the position. The purpose of this position is to perform technical duties and customer service to assist with the college's student advising, registration, and records management processes. Successful performance contributes to the efficiency and effectiveness of inter-departmental operations.
CONTACTS
Contacts are typically with co-workers, other college employees, students, and the general public. Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while intermittently sitting, standing, stooping or walking. The employee occasionally lifts light objects. The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
Associate degree required. Demonstrated knowledge, technical skills, and professional competencies typically acquired through specialized education and training in a related field. One to two years of relevant experience, or completion of an apprenticeship or internship, demonstrating an understanding of the fundamental principles and responsibilities associated with the position. The following
REQUIRED
documents must be submitted with application in order to be considered. Upload all required documents under the Application Questions 2 section for "Additional Documents Required". Cover Letter (Required) Curriculum Vitae (CV) or Resume (Required) List of 3 Supervisor References. (Required) Unofficial Transcripts with qualifying degree conferred. (Required) Letters of Recommendation (Optional)
EEO STATEMENT
San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws. San Juan College serves as a regional leader in education and provides quality education to approximately 10,000 students seeking academic credit and non-credit programs through face-to-face and online classes each year. San Juan College is proud to serve a unique and culturally diverse population. Nestled in the northwest corner of New Mexico, Farmington is the hub of the Four Corners region and is home to the stunning main campus and four satellite centers of San Juan College. Farmington is located one hour south of Durango, Colorado, three hours northwest of Santa Fe and Albuquerque, and three hours southeast of Moab, Utah. Along with the phenomenal weather, Farmington offers over 50 beautifully maintained city parks and thousands of acres of terrain, enough to satisfy any outdoor enthusiast. Enjoy mountain biking, hiking, boating, skiing, off-roading and more, or spend time at any of our three rivers and four lakes. Farmington also boasts a superb variety of special cultural events, museums, galleries, and local theater group events year-round. Learn more about the Farmington area by clicking here. As a Platinum Family Friendly New Mexico Business, San Juan College is dedicated to maintaining a workplace with policies that allow employees and their families to thrive. We want you to achieve a fulfilling work-life balance, build long-term financial security, and explore the beautiful natural settings around us. Below are some of the benefits offered: Excellent medical, dental and vision coverage options Generous paid leave plans and holiday pay Public Employee Pension Plan (NMERB) Optional 403 (b) Tax Deferred Annuities, 457 and Roth Plans Flex Spending accounts Life and Disability coverage Employee Wellness Incentives Employee Assistance Program Tuition waiver Free SJC Gym Membership Free Library services San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.
