Academic Support Specialist (0097607)

Academic Support Specialist (0097607) Salary See Position Description Location Kane'ohe, HI Job Type Full-Time Permanent Job Number 2026-00770 Department Windward Community College Division Academic Affairs Opening Date 04/16/2026 Closing Date 5/1/2026 11:59

PM Hawaii Position Number:

0097607

Description Title:

Academic Support (Academic Support Specialist)

Position Number:

0097607

Hiring Unit:

Academic Affairs Location:

Windward Community College Date Posted:

April 16, 2026

Closing Date:

May 1, 2026

Band:

A Salary :

salary schedules and placement information

Full Time/Part Time:

Full Time Temporary/Permanent:

Permanent Other Conditions:

To begin approx. June 2026. Duties and Responsibilities (

• denotes essential functions):
• Responsible for the daily operations of Ka Piko Testing Center and Student Tech Support Services. Ensure the Center operates in a clean, orderly, quiet, safe, and secure manner.
• Recruit, schedule, train, supervise, and monitor student assistants.
• Coordinate WCC campus testing services, including placement testing, testing for distance education (DE) courses, and make-up/retests for campus courses.
• Coordinate student testing accommodations with the Disabilities Services Counselor.
• Manage the administration of placement tests and retests, including processing fee collection, purchasing test units, providing score reports, troubleshooting system errors, collection, purchasing test units, providing score reports, troubleshooting system errors, and maintaining accurate records.
• Coordinate other testing services, including pre-employment testing for the Department of Public Safety (DPS), as well as testing for non-UH System students and private organizations.
• Maintain integrity of the testing process by enforcing security and confidentiality protocols for all testing materials, passwords, and records; respond to instances of misconduct or infractions according to established procedures.
• Provide timely and professional customer service to students, faculty, staff and community when answering questions and providing information about services, policies, and procedures.
• Adhere to FERPA and all campus, state/federal, and test agency security and confidentiality regulations.
• Oversee established fee assignments, revenue collection, fiscal tracking, and budget compliance; solicit, manage, and maintain third-party vendor agreements in consultation with appropriate supervisors.
• Provide direct student tech support and assist with updating the campus' website chatbot.
• Coordinate with the Computing Services Department to determine student hardware and software needs, and assist with the deployment, maintenance, and imaging, and inventory of all student-utilized computers on campus (including in the library, computer classrooms, laptop carts, and student support services).
• Determine student fees or replacement costs for damaged or lost campus hardware. Maintain familiarity with information technology developments and trends. Gain expertise in new or updated tools or services.
• Recommend purchase of equipment and supplies for the Center and prepare purchase requisitions in compliance with all campus and UH System procurement guidelines. Assist with maintenance of Testing Center and Student Tech Support webpages.
• Generate, maintain, and analyze statistical records of Testing Center and Student Tech Support usage and activities for the Annual Report of Program Data (ARPD).

Other duties as assigned. Minimum Qualifications Possession of a baccalaureate degree in a discipline offered by the College and 1 year(s) of progressively responsible professional experience with responsibilities for the management and/or support of a higher education testing operation; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Functional knowledge of principles, practices and techniques in the area of professional testing practices demonstrated by knowledge, understanding and ability to apply concepts, terminology. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with implementing best practices when proctoring exams. Demonstrated ability to recognize problems, identify possible causes and resolve the full range of problems that may commonly occur in the area of testing services and related technical support. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer and apply word processing software. Demonstrated ability to operate and troubleshoot devices using Apple (MacOS, iOS), Microsoft (Windows), and Chromebook (Google) operating systems. Ability to lead subordinates, manage work priorities and projects, and manage employee relations. Desirable Qualifications A degree in a technical or relevant field, or an equivalent combination of education and professional certifications. Experience using a Learning Management System (LMS) (e.g. Brightspace D2L (aka Lamaku)). Knowledge of and experience with UH fiscal and administrative policies and procedures, with accounting or fiscal experience in a public institution of higher education.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach the following required documents: Resume; Cover letter indicating how you meet the minimum and desirable qualifications of the position; Transcript(s) verifying degree and coursework to date appropriate to the position. (Copies of transcripts are acceptable; however, original official transcripts will be required at the time of hire. Academic record/grade summaries will NOT be accepted. Diplomas and copies will NOT be accepted.) Documents issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant; and Transcript(s) must be attached to receive credit for degree(s). To upload transcript(s), click on " + Add supplemental attachment " after uploading required attachments. Applications submitted without transcripts will be reviewed based on related professional level experience and/or training. Please REDACT references to birth date and Social Security number on submitted documents. Letters of recommendation attesting to job performance and personal character are optional. Incomplete applications will not be considered. Applications are deemed incomplete if materials are unreadable. Materials submitted become property of the College and will not be returned.

Note:

If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries:

Windward Community College Human Resources Office, 808-235-7404. EEO, Clery Act, ADA The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/ Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request:

The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/ Employer University of Hawaii Department Windward Community College Address 45-720 Kea'ahala Road Kane'ohe, Hawaii, 96744 Website http://workatuh.hawaii.edu