Advising Coordinator

The Advising Coordinator is responsible for coordinating the day-to-day efforts of the advising team while actively managing a caseload of current students. This role focuses on supporting students, particularly those in General Studies or undecided pathways, in exploring academic programs, clarifying career goals, and progressing toward completion. The coordinator provides guidance and direction to advisors to ensure consistent, student-centered service while personally delivering comprehensive advising that supports student success, persistence, and goal attainment. Demonstrates IWCC's core mission, vision and values Coordinate and support the daily operations and workflow of the advising team Provide guidance and direction to advisors to ensure consistent, accurate, and student-centered advising practices Assist in the hiring, onboarding, and training processes for new advisors Maintain an active advising caseload, with a focus on General Studies and undecided students Guide students in exploring academic programs, career pathways, and transfer opportunities Assist students with course registration and schedule planning aligned with their academic goals Support students with understanding billing, financial aid, and related processes Advise students on program changes, academic options, and degree completion pathways Help students develop academic plans that promote persistence and timely completion Provide holistic advising support, addressing a wide range of student needs and concerns Connect students with appropriate campus resources and services when needs fall outside advising scope Monitor student progress and proactively engage students who may need additional support Collaborate with academic departments and student services to ensure coordinated support for students Track and manage student engagement and activity using CRM or student information systems Contribute to the continuous improvement of advising practices, processes, and student outcomes Support special initiatives related to student retention, completion, and success Other duties as assigned Bachelor's degree in higher education, counseling, student affairs, or a related field Experience in academic advising, student services, or a related area in higher education Demonstrated experience advising students on academic planning, course selection, and degree progression Experience working with undecided, general studies, or exploratory students preferred Strong knowledge of student support services, including registration, financial aid, billing, and academic policies Ability to guide students in career exploration and transfer planning Prior experience providing guidance or supervision to staff or student employees Excellent interpersonal and communication skills, with the ability to build rapport and support a diverse student population Strong problem-solving skills and the ability to address complex student situations with care and professionalism Proven ability to manage a caseload while balancing coordination or leadership responsibilities Detail-oriented with strong organizational and time management skills Ability to collaborate effectively with faculty, academic departments, and campus service areas Experience using CRM systems (e.g., Element 451) or student information systems to track student engagement and advising activity Ability to maintain confidentiality and exercise sound judgment in student-related matters Commitment to a holistic, student-centered advising philosophy focused on student success, retention, and completion Ability to pass a background check The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment While performing the duties of this job, the employee is regularly required to talk and hear Ability to lift up to 10lbs