Success Coach, Programming and Belonging

Goshen College is a Christian liberal arts institution that prepares students to thrive in life, leadership and service. We strive to model an inclusive community committed to transformative justice, peace, and sustainability. A respect and appreciation of the Anabaptist- Mennonite faith perspective and practices, and a commitment to the mission, vision, core values and community standards of Goshen College, are important for teaching and administrative faculty members.

Position Summary:

Goshen College invites applicants for the position of Success Coach, Programming and Belonging. The Success Coach, Programming and Belonging is a member of the Academic Success Center team, with a mission to support student success and achievement. This position carries a full caseload of students across all years while playing a central role in the design and delivery of ASC programming and student belonging initiatives. This coach supports orientation, transition, and retention efforts for a diverse student body. The successful candidate will be creative, organized, and deeply committed to building welcoming, inclusive pathways for all students. The position is a 10-month contract (.83 FTE) that pays $40,000 per year. This is an on-site position that requires your presence on campus.

Essential Functions:

(Core Job Responsibilities) Serves as the primary point of contact for students, utilizing a holistic coaching approach to support an assigned caseload Provides comprehensive, holistic support to a caseload of students by facilitating personal, academic, and professional goal setting; crafting individualized student success plans. Conducts personalized outreach to identify academic and socio-emotional challenges early and connect students to appropriate support. Recommends opportunities for personal and academic growth, as well as co-curricular activities that align with individual interests. Maintains an in-depth understanding of college policies and procedures, disseminating information to students. Encourages participation in high-impact activities and known initiatives that support student persistence. Emphasizes confidentiality, university policy compliance, and a culture of care within all direct student interactions. Designs and delivers ASC programming and student engagement initiatives Co-develops, coordinates, and facilitates workshops, events, and programming for students on topics including study strategies, persistence, academic recovery, stress management, and campus engagement. Collaborates with ASC leadership to co-develop programming that is cohesive, evidence-based, and aligned with student success goals. Develops and maintains programming materials, facilitation guides, and assessment tools to support continuous improvement. Supports the Office of Orientation, Transition, and Retention (OTR) Supports onboarding strategies for diverse student populations, with particular attention to first-generation, underserved, and multilingual students and their families. Develops and delivers orientation programming that helps students and families understand college expectations, financial wellness, and academic policies; bilingual delivery preferred. Provides training and ongoing support for orientation leaders. Provides general support to the Academic Success Center Assists with front desk coverage and test proctoring. Participates in campus initiatives such as affinity groups, first-generation, or 21st-century scholar programming.

Education and Experience:

A bachelor's degree in education, social work, communications, or a related field is required. Experience designing and facilitating programming, workshops, or events in a higher education or student services context. Prior experience working with college students in a coaching, advising, or student affairs capacity preferred.

Skills and Competencies:

Required:

Demonstrated creativity and organizational skill in designing and delivering engaging student programming. Demonstrated ability to build strong, relational connections with students that center trust, care, and student agency. Strong intercultural competency and experience working with diverse student populations, including first-generation and underserved students. Effective communication and organizational skills Willingness to learn new things and desire to problem-solve and find solutions. Strong time management and prioritization skills, balancing caseload and programmatic responsibilities efficiently. Ability to maintain confidentiality. Proficiency with Google Workspace and Excel spreadsheets.

Preferred:

Bilingual in Spanish and English. Knowledge of advising techniques and academic curriculum.

Special Requirements:

Occasional evening or weekend hours may be needed for orientation events, admissions events, programming events, and other activities.

Physical Demands:

Ability to lift light loads (up to 25 pounds). Prolonged sitting and use of keyboard. Ability to complete primary tasks by viewing computer screen(s) for the majority of any given workday (extensive use of computer technology). Considerable phone use and operation of copier and other standard office equipment.

Work Environment/Environmental Conditions:

Work will primarily take place in a standard indoor office environment. Candidates must be committed to the community standards, mission, and core values of Goshen College. All of the essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation. This position description is not all-inclusive and may change at the option of the (supervisor or department head). Any major change will result in the position being reviewed for reclassification.

Benefits:

The college offers a wide-array of benefits to its employees.

Here are some primary offerings:

Health/Prescription (employee premium is paid by Goshen College) Dental Vision Flexible Spending Account Life/Long-Term Disability (at no cost to employee) Employee Assistance Program (at no cost to employee) Retirement (403(b)) Tuition discount 14 paid holidays Vacation/Sick leave Lunch discount program How to Apply Application materials may be attached to the Administrative & Teaching Faculty Application or sent electronically to hr@goshen.edu. Goshen College will not be sponsoring candidates for this position.

Required:

Complete the online Administrative & Teaching Faculty Application Letter of Application Curriculum Vitae List of three professional references with contact information Graduate and undergraduate transcripts (official transcripts), to the attention of Human Resources. Review of applications will begin immediately and continue until the position is filled. E-Verify Statement of Participation Goshen College participates in E-Verify. If you are hired, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Diversity, Equity, and Inclusion Statement Goshen College is an equal opportunity employer, committed to enhancing diversity across the institution. Goshen College does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity or any legally protected status. As a religious institution, Goshen College expressly reserves its rights, its understandings of, and its commitments to the historic Anabaptist identity and the teachings of Mennonite Church USA, and reserves the legal right to hire and employ individuals who support the values of the college. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Goshen College, background checks are conducted by the Office of Human Resources on all new and re-hired employees.