Student - Student Success Center Assistant

Description:

The Student Success Center at Newman University is looking for a student assistant to serve at the front desk in the center. This is a paid position with opportunities to work up to 20 hours per week.

Responsibilities:

Maintain a positive, empathetic, and professional attitude at all times. Represent Newman University professionally Provide excellent and prompt customer service via email, telephone, and in-person interactions with students, faculty, staff, and campus visitors Process testing materials and other confidential documents in an ethical manner that aligns with FERPA guidelines Collect ongoing records for the Student Success Center including number of visits, reasons for visits, interactions, comments, and complaints Resolve technical issues related to computers, cameras, and testing platforms when necessary Understand the general responsibilities of each Student Success Center professional staff member and help with appropriate student scheduling based on individualized need Take detailed messages for Student Success Center professional staff and efficiently share information as needed Develop and update office procedures and documentation as processes are improved

Requirements:

Requirements:

Be a full-time Newman University student, enrolled in at least 12 credit hours per semester for undergraduate students and 6 credit hours per semester for graduate students Handle confidential information with integrity Have good customer service and communication skills Have effective verbal, non-verbal, and written communication skills Punctuality, accountability, and flexibility Must be a detail-oriented self-starter who can work independently Able to follow directions from Student Success Center staff Be legally authorized to work in the United States Number of positions available: 1-2 Number of hours per week: up to 20 hours Rate of pay: $8.25 Days and times needed: various times during office hours (Monday through Friday from 8:00 am to 5:00 pm.)