Student Services Supervisor

Student Services Supervisor Salary $51,959.00 - $56,635.00 Annually Location Maple Woods, MO Job Type Full-Time Staff Job Number 2025-00424 Organization MW Enrollment Services Opening Date 04/10/2026 Closing Date 5/3/2026 11:59 PM Central FLSA Exempt Description Benefits Questions About MCC Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs. Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River , located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley , located in Midtown Kansas City, Missouri. MCC is accredited by the Higher Learning Commission . In addition, several programs have specific accreditations as well. •MCC does not provide employer-paid sponsorships. Job Summary Incumbents manage the day-to-day operations of the student business office and supervise front-line staff in student services offices. Incumbents may be assigned to lead the design, development and pilots of the new student case management model and services, and provide assistance to other student services offices. Essential Functions Supervise staff to include prioritizing and assigning work; coordinating staff operations; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures Manage operations in the assigned area of function; work may involve developing operational plans, and ensuring that all student services, advising services, call center, and/or business office operations, to include record management, student financials, enrollment, case management, and customer service functions, are performed in accordance with regulatory and policy requirements In conjunction with the office of the Registrar and the Enrollment department, create, implement, and monitor policies and procedures relating to student records and financial accounts Interpret and fairly applies FERPA guidelines and maintains related records in accordance with campus and federal guidelines Develop and monitor an assigned budget; work may involve monitoring expenditures, analyzing financial information to determine trends, and approving purchase and other requests Design and develop new case service models and initiatives; work may involve assessing academic and support needs; evaluating case management systems; training staff to perform case management and advising duties; and assisting with collecting and analyzing data related to the new case management system Provide proactive assistance to address students' academic and support needs; work may involve providing academic advising services by assessing students' needs, tracking student progress, providing resources and necessary information and guidance, and preparing academic plans aligned with student goals Monitor fiscal records and processes; work may involve coordinating with assigned staff to ensure that fiscal reports are completed, and records are maintained in accordance with applicable policies and procedures; refunds are administered appropriately; payment transactions and scholarships are appropriately posted and processed; and third parties are billed and cash is managed in accordance with applicable guidelines Prepare, maintain, scan, review, update, and/or coordinate the preparation or maintenance of general and critical academic, financial and operational records; and prepare analytical, operational, and statistical reports to facilitate management decision making and departmental operations Collaborate with students, faculty, vendors, students services staff, student services providers, other campus students supervisors, district offices, and other internal and external staff, departments, and agencies, and attends committee and other meetings, to communicate information, represent the department/College, provide recommendations, develop and revise processes and procedures to improve service delivery, troubleshoot/resolve issues, promote College operations, to support the implementation of case management, and facilitate related operations in the assigned area of function Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements Minimum Qualifications:

Bachelor's degree• One (1) year experience in administrative management, student support services or related area

Preferred Qualifications:

Master's degree preferred •Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Knowledge, Skills and Abilities:

Knowledge of supervisory principles, practices and techniques Knowledge of business methods, principles and practices Knowledge of project management principles Knowledge of principles in assigned area of operations Knowledge of principles and practices of conflict resolution Knowledge of principles and methods of qualitative and quantitative research Knowledge of principles and practices of budgeting and fiscal management Knowledge of best practices, trends and emerging technologies Knowledge of principles and techniques of effective oral presentations Knowledge of applicable federal, state and local laws, codes, regulations Knowledge of customer service principles Knowledge of specialized equipment relevant to area of assignment Knowledge of modern office technology Skilled in supervising and evaluating staff performance Skilled in training and coaching staff Skilled in providing project/program management, organization and coordinating logistics Skilled in researching industry trends, solutions and best practices Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data Skilled in interpreting, monitoring and reporting financial information and statistics Skilled in authoring, reviewing and editing complex reports and documents Skilled in reviewing and evaluating program compliance Skilled in interpreting and applying applicable laws, codes, regulations and standards Skilled in providing customer service Skilled in utilizing a computer and relevant software applications Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information Physical Requirements Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. We offer a complete benefits package including: Health care (medical, dental and vision) Flexible Spending Account and Health Savings Account Employee Assistance Program Retirement including deferred compensation plans Life insurance including long-term and short-term disability Paid time off (holidays, vacation, and sick leave) Professional development And much more! To learn more details, visit our benefits summary page . 01 Which statement below best describes the highest level of education you have completed? High school graduate, diploma or the equivalent (GED) Associate degree Bachelor's degree Master's degree Doctorate degree 02 How many years of administrative management, student support services or related area experience do you have? No experience Less than 1 year of experience 1 year but less than 2 years of experience 2 years but less than 3 years' experience 3 years but less than 4 year's experience 4 years but less than 5 year's experience 5 or more years of experience Required Question Employer Metropolitan Community College Address 3217 Broadway Blvd Suite 100 Kansas City, Missouri, 64111 Phone (816) 604-1234 (option 2) Website https://www.mcckc.edu/