Specialist, Academic Support

Job Title Specialist, Academic Support Essential Job Functions Serve as a primary academic advisor for assigned students. Provide academic coaching to student-athletes to develop organizational skills, time management, exam preparation strategies, and academic planning skills. Respond to alerts, messages, and requests from various systems and partners (e.g., retention alerts, faculty academic updates). Meet with students individually in person, virtually, or by phone. Monitor and track student-athletes' academic performance through ongoing review of grades and progress reports. Review and analyze data and reports to evaluate practices and provide targeted support for student-athletes. Develop and coordinate training and development schedules, including tutoring, technology resources, study hall, and other daily functions within athletic academic support centers. Identify, design, and implement learning initiatives for at-risk student-athletes. Collaborate with campus partners as needed to support student success initiatives. Participate in University College and Athletic Compliance-sponsored programs and events. Assist with recruitment, enrollment, orientation, and other campus-wide events as needed. Other related duties, as assigned. Qualifications Master's degree in Counseling, Education, or related field. Two (2) years of counseling or advising experience. Knowledge Skills and Abilities Knowledge of customer service principles and best practices within a higher education or student-centered environment. Knowledge of integrated student information systems and institutional processes related to student records and support services. Knowledge of campus resources and services that promote student success. Knowledge of NCAA regulations and other institutional eligibility requirements. Skill in using computer applications, including Microsoft Office Suite, Windows operating systems, email, and internet-based platforms. Ability to interact effectively and professionally with students, faculty, and staff while maintaining a high level of customer service. Ability to work effectively with students from diverse backgrounds. Ability to work both independently and as a collaborative team member while building strong working relationships with colleagues, student services, and academic units. Ability to maintain strict confidentiality and handle sensitive information appropriately. EEO Statement Alcorn State University is expressly committed to providing equal employment opportunities without regard to race, color, national or ethnic origin, ancestry age, religion or religious creed, disability or handicap, sex or gender identity and/or expressions, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law. Further, the University will not tolerate any instances of harassment/sexual harassment. This policy applies to all employees, regardless of position, consultants and applicants for employment. Additionally, it is the responsibility of all personas making employment decisions to adhere to this policy.